Sinch SMS for Salesforce App Support*

Getting Started

• Salesforce | What is Sinch SMS for Salesforce?
• Salesforce | Key information and considerations
• TFN Verification requirements for trial accounts
• Salesforce | Activate the MessageMedia US endpoint
• Salesforce | Disconnect the integration

Installation

• Salesforce | How to install the Sinch SMS for Salesforce app
• Salesforce | Installation error - Content Deliveries and Public Links disabled

Setup & Configuration

• Setup & Configuration | Legacy Onboarding

• Salesforce | Setup and configuration overview
• Salesforce | Setup | Step 1: Connect your Sinch account
• Salesforce | Setup | Step 2: Add Sinch SMS licenses
• Salesforce | Setup | Step 3: Add Sinch SMS components
• Salesforce | Setup | Step 4: Configure Advanced Settings
• Salesforce | Setup | Add the SMS Inbox

Using Sinch SMS for Salesforce

• Salesforce | OwnerId and Owner fields
• Salesforce | SMS Inbox
• Salesforce | Inbound messages
• Salesforce | Outbound messages
• Salesforce | Send individual messages
• Salesforce | Send messages to users

Keyword Actions

• Salesforce | Lead keyword action
• Salesforce | Case keyword action
• Salesforce | Campaign member keyword action
• Salesforce | Field update keyword action
• Salesforce | Field update types

Additional Features

• Salesforce | Inbound notification to public group or queue
• Salesforce | Agentforce
• Salesforce | Trigger Send Bulk SMS by Template Apex Action via Marketing Cloud Journey
• Salesforce | Send Bulk SMS by Template in Salesforce Flows
• Salesforce | Assign a default account to users
• Salesforce | Delivery Status notifications

Product Updates

• Agentforce | 2026 Product Release Notes
• Salesforce | 2025 Product Release Notes
• Salesforce | 2024 Product Release Notes
• Salesforce | 2023 Product Release Notes

Use Cases

• Use Case | How to reduce no-shows with SMS appointment reminders in Salesforce