These are the types of fields that can be updated using the Field Update keyword action.
Field Update types
| Field Type | Notes | Example |
| Checkbox |
Only accepts the following values:
|
Prompt: Do you like using Sinch SMS for Salesforce? Reply #SinchSMSforSalesforce Yes or No Reply: #SinchSMSforSalesforce Yes |
| Currency |
Only accepts a number value, with or without decimal places. Reply must not contain the currency symbol. If the field is set to no decimal places and the reply contains decimal places, the decimal value will be parsed to Salesforce.com and then rounded to the nearest whole value. |
Prompt: How much did you spend on your last holiday? Reply #Holiday [amount] Reply: #Holiday 5000.00 |
| Number |
Only accepts a number value, with or without decimal places. If the field is set to no decimal places and the reply contains decimal places, the decimal value will be parsed to Salesforce.com and then rounded to the nearest whole value. |
Prompt: How old are you? Reply #Age [age] Reply: #Age 30 |
| Date |
The date will be processed in the locale of the Mercury SMS Site Guest User. If the value does not match this format, it will not be updated. |
Prompt: What date would you like to have a demo of Sinch SMS for Salesforce? Reply #Demo [dd/mm/yyyy] Reply: #Demo 23/10/2025 |
| Text |
Limited to the character limit on the field. If the response exceeds this length, it will be truncated (cut off at the end) to fit. |
Prompt: Let us know what you think of Sinch SMS for Salesforce. Start your reply with #Review Reply: #Review I think it's great - especially the Field Update feature! |
| Text Area |
Accepts line breaks. Limited to the character limit on the field. If the response exceeds this length, it will be truncated (cut off at the end) to fit. |
Prompt: Tell us 3 things you love about Sinch SMS for Salesforce. Start your reply with #ILoveSinchSMSforSalesforce Reply: #ILoveSinchSMSforSalesforce SMS Feed Supports Salesforce1 Inbound Keyword Actions |
| Only accepts a single email address in an email format. |
Prompt: Please confirm your email address. Reply #Email [address] Reply: #Email joebloggs@email.com.au |
|
| Phone | Accepts alphanumeric values. |
Prompt: Please confirm your phone number. Reply #MyPhoneIs [number] Reply: #MyPhoneIs +61 412 345 678 |
| Percent |
Only accepts a number value, with our without decimal places. Reply must not contain the percentage symbol. The reply will be used as the final percentage value. If a reply is .50, it will update the field with 0.50% not 50%. |
Prompt: What % of your communication is done via Sinch SMS for Salesforce? Reply #SMS [number] Reply: #SMS 80 |
| Lookup | Only accepts the ID of the record. |
Prompt: You have received a code via email. Please reply #SignMeUp [code] to complete your newsletter subscription. Reply: #SignMeUp 00A1234567890bBcC |
| Single Picklist |
If your Picklist in Salesforce is set to 'Strictly Enforce Picklist Values' then the reply will only update the field if it contains a matching value. If it’s not being enforced, the value will be added regardless of whether it matches an existing Picklist value. |
Prompt: What is your favorite app on the Extensions page? Start your reply with #App Reply: #App Sinch SMS for Salesforce |
| Multi Picklist |
Multi Picklist values should be separated with a semicolon (;). The reply will override any existing selected values in the field. If your Picklist in Salesforce is set to 'Strictly Enforce Picklist Values' then the reply will only update the field if it contains a matching value. If it’s not being enforced, the value will be added regardless of whether it matches an existing Picklist value. |
Prompt: Which Sinch apps do you use? Reply #Sinch [apps]. Put a ; between the apps. Reply: #Sinch HubSpot; Sinch SMS for Salesforce; Shopify; Zoho; Microsoft; NetSuite |