✔ Sinch MessageMedia
× DirectSMS
× MessageNet
× MobiPost
× SMSBroadcast
× SMSCentral
× Streetdata
× WholesaleSMS
The SMS Message object has both an Owner Id and Owner field.
Owner Id and Owner fields
- Owner Id (mercury_Owner_Id__c): Records the sending user on outgoing messages and the original sending user on related replies.
- Owner (OwnerId): Records the user that created the SMS Message record. For outgoing messages, this is the sending user. For incoming messages, this is usually a system user i.e. Automated Process..
e.g. If Salesforce user (Charlie Goodwin) sends a message to a lead (Rosa Martinez) and Rosa replies, the fields would be set like this:
| Outgoing Message | Inbound Reply | ||
| From | Charlie Goodwin | From | Rosa Martinez |
| To | Rosa Martinez | To | Charlie Goodwin |
| Owner Id | Charlie Goodwin | Owner Id | Charlie Goodwin |
| Owner | Charlie Goodwin | Owner | Automated Process |