Sinch SMS for Salesforce App Support*

Getting Started

• Sinch SMS for Salesforce | What is Sinch SMS for Salesforce?
• Sinch SMS for Salesforce | Very important stuff you need to know before you get started...

Installation

• Sinch SMS for Salesforce | Installation Instructions
• Sinch SMS for Salesforce | Installation Error: Content Deliveries and Public Links Disabled

Setup & Configuration

• Sinch SMS for Salesforce | Setup & Configuration Overview
• Sinch SMS for Salesforce | Setup | Step 1: Connect your Sinch Account
• Sinch SMS for Salesforce | Setup | Step 2: Add Sinch SMS Licenses
• Sinch SMS for Salesforce | Setup | Step 3: Add Sinch SMS Components
• Sinch SMS for Salesforce | Setup | Step 4: Configure Advanced Settings
• Sinch SMS for Salesforce | Setup | Adding the SMS Inbox

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Using Sinch SMS for Salesforce

• Sinch SMS for Salesforce | Managing Template Folders
• Sinch SMS for Salesforce | SMS Inbox
• Sinch SMS for Salesforce | Inbound Message Overview
• Sinch SMS for Salesforce | Outbound Message Overview
• Sinch SMS for Salesforce | Creating SMS Templates
• Sinch SMS for Salesforce | Sending Individual Messages

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Keyword Actions

• Sinch SMS for Salesforce | Keywords Overview
• Sinch SMS for Salesforce | Lead Keyword Action
• Sinch SMS for Salesforce | Case Keyword Action
• Sinch SMS for Salesforce | Campaign Member Keyword Action
• Sinch SMS for Salesforce | Field Update Keyword Action
• Sinch SMS for Salesforce | Field Update Types

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Additional Features

• Sinch SMS for Salesforce | WhatsApp in the Message Feed
• Sinch SMS for Salesforce | Add SMS to your Marketing Cloud Account Engagement (Pardot) Flows
• Sinch SMS for Salesforce | Short Trackable Links (URL Shortener)
• Sinch SMS for Salesforce | Using Sinch SMS from other Salesforce Apps
• Sinch SMS for Salesforce | Delivery Status Notifications
• Sinch SMS for Salesforce | Assigning a Default Account to Users

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FAQs

• Sinch SMS for Salesforce | Can I use custom permission sets with Sinch SMS for Salesforce?
• Sinch SMS for Salesforce | Can I use Sinch SMS through the Salesforce mobile app?
• Sinch SMS for Salesforce | Disconnecting the Hub from Sinch SMS
• Sinch SMS for Salesforce | How do I activate the MessageMedia US endpoint?
• Sinch SMS for Salesforce | How do TFN Verification requirements affect my trial experience?
• Sinch SMS for Salesforce | I get an error message when trying to send SMS

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How-To Videos

• Sinch SMS for Salesforce | Training videos to help you wrap your head around all things Sinch SMS for Salesforce

Product Updates

• Sinch SMS for Salesforce | 2025 Product Release Notes
• Sinch SMS for Salesforce | 2024 Product Updates & Release Notes
• Sinch SMS for Salesforce | 2023 Product Updates & Release Notes
• Sinch SMS for Salesforce | 2022 Product Updates & Release Notes