NetSuite App Support*

Getting Started

• NetSuite | App overview
• NetSuite | Key information and considerations
• NetSuite | Quick Start guide
• Netsuite | Sinch SMS onboarding screen
• NetSuite | Migrating from a Legacy Bundle to the SMS for NetSuite App
• NetSuite | Supported record types

Setup & Configuration

• NetSuite | Setup | Step 1: Enable SuiteFlex features
• NetSuite | Setup | Step 2: Install the SMS for NetSuite by Sinch app
• NetSuite | Setup | Step 3: Configure API credentials
• NetSuite | Setup | Step 4: Configure Preferences in NetSuite
• NetSuite | Setup | Step 5: Create tokens for webhooks
• NetSuite | Setup | Step 6: Configure webhook records

See all 8 articles

Sending & Receiving Messages

• NetSuite | Send individual messages with Conversations
• NetSuite | Batch SMS
• NetSuite | Message templates
• NetSuite | Opt-Outs
• NetSuite | Add SMS Button on Item Fulfillment, Invoice and Task records
• NetSuite | Setup | Configure an unsolicited inbound message action

Workflows

• NetSuite | Match correct Record Type in new workflow configuration
• NetSuite | Troubleshoot workflow SMS not sending
• NetSuite | Send abandoned cart messages for SuiteCommerce stores
• NetSuite | Add messaging to workflows
• NetSuite | Pre-configured workflows
• NetSuite | Configure automated SMS for field service use cases

See all 9 articles

Reporting

• NetSuite | View message history on a record
• NetSuite | View sent, scheduled or recurring Batch SMS details
• NetSuite | Dashboards

Additional Features

• NetSuite | AI messaging features in Netsuite
• NetSuite | Sinch record types
• NetSuite | Custom phone field
• NetSuite | User error logs

Product Updates

• NetSuite | 2026 Product Release Notes
• NetSuite | 2025 Product Release Notes
• NetSuite | 2024 Product Release Notes
• NetSuite | 2023 Product Release Notes
• NetSuite | 2022 Product Release Notes
• NetSuite | 2021 Product Release Notes

Video Walkthroughs

• NetSuite | Video | 1:1 Conversations feature