NetSuite | Quick Start guide

Follow this Quick Start guide to install and set up the Sinch SMS SuiteApp.

1 | Enable NetSuite features

To enable NetSuite features:

1. Log in to NetSuite using an Administrator role.
2. In the top-navigation bar, hover over the Setup tab.
3. Hover over Company and then click on Enable Features.
4. Click on the SuiteCloud tab. Enable the following options:
   • CLIENT SUITESCRIPT
   • SERVER SUITESCRIPT
   • SUITEFLOW
   • TOKEN-BASED AUTHENTICATION
   • CUSTOM RECORDS
5. Click on the CRM tab. Enable the following options:
   • CUSTOMER SUPPORT AND SERVICES
6. Click on the Transactions tab. Enable the following options:
   • ADVANCED SHIPPING
   • PICK, PACK AND SHIP

7. Click on the Save button.

   

2 | Install the SuiteApp 

To install the SuiteApp:

1. In the top-navigation bar, click on SuiteApps tab.
2. In the Search box, search for Sinch.

3. Click SMS for NetSuite by Sinch.

   

4. Click on the Install button.
5. Click Install again.
6. Installation will be complete when the Sinch SMS tab shows in the top-navigation bar on your centre.
7. In the top-navigation bar, hover over the Sinch SMS tab and then click Onboarding.
8. Enter the password that your Sinch onboarding representative provides.

3 | Set up the API connections 

To set up the API connections:

1. In the top-navigation bar, hover over the Sinch SMS tab and on Preferences.
2. Hover over Sinch API Credentials and click New.
3. In the CREDENTIAL TYPE drop-down, select Global.
4. In the API KEY FIELD insert the api_key from your Sinch onboarding representative.
5. In the API SECRET FIELD, insert the api_secret from your Sinch onboarding representative.
6. Click Save.

7. Create a new Sinch API credential for Workflow by repeating these steps (in the CREDENTIAL TYPE drop-drown, select Workflow).

   

4 | Enable Sinch Integrator Access

To enable the Sinch Integrator Access:

1. In the top-navigation bar, hover over the Lists tab and click on Employees.
2. Find your employee record and click Edit.
3. Scroll down and click on the Access tab.
4. Under the Roles section, add the Sinch Integrator (Managed) role.

5. Click Save.

   

5 | Set up the Webhook connections

To set up the Webhook connections:

1. In the top-navigation bar, hover over the Setup tab and on Users/Roles.
2. Hover over Access Tokens and click New.
3. Configure the access token:
   • APPLICATION NAME: Select MessageMedia Integration (Managed)
   • USER: Select your employee record
   • ROLE: Select Sinch Integrator
   • TOKEN NAME: This will generate once you select the other options.

4. Click Save.

   

5. The Token ID and Token Secret will now show. Save these in a safe place as you'll need to use these in the next steps.
6. In the top-navigation bar, hover over the Sinch SMS tab and on Preferences.

7. Click on Sinch Webhook Config to open the list.

   

8. Click on Edit next to the Receive an SMS (under SMS Event) to configure:
   • RESTLET: Select Sinch RL - Reply Webhook
   • TOKEN: Insert the Token ID from step 5
   • TOKEN SECRET: Insert the Token Secret from step 5
   • API KEY: Insert the api_key from your Sinch onboarding representative

   • API SECRET: Insert the api_secret from your Sinch onboarding representative

     

9. Click Save.
10. Navigate back to the list of Webhook configurations.
11. Click on Edit next to the Receive an MMS (under SMS Event) to configure:
    • RESTLET: Select Sinch RL - Reply Webhook
    • TOKEN: Insert the Token ID from step 5
    • TOKEN SECRET: Insert the Token Secret from step 5
    • API KEY: Insert the api_key from your Sinch onboarding representative
    • API SECRET: Insert the api_secret from your Sinch onboarding representative
12. Click Save.

6 | Set up Sinch Preferences

To set up Sinch preferences:

1. In the top-navigation bar, hover over the Sinch SMS tab and on Preferences.
2. Click on Sinch - Preferences.
3. Click on the New Sinch - Preferences button or click Edit next to an existing preferences record to configure:
   • DEFAULT DIALLING COUNTRY: Select your country
   • PHONE FIELDS: Select the best options for your business for all selection options
   • DEFAULT EMAIL SENDER: Select an employee record for sending the email SMS reply confirmations from

4. Click Save.