If you're using SuiteCommerce, you can set up abandoned cart SMS workflow that reminds customers who added items to their shopping cart but didn't finish checking out.

Send abandoned cart messages for SuiteCommerce store

1. Create a customer SMS template with the abandoned cart message you want to send. It should follow your brand's style guide and include the link to your store's checkout page. Tip: Keep it engaging!

   For example: 
   We noticed you added this to your TreatYourself cart…
   then ran away.
   Coward. (We still like you.) 👉 https://treatyourself.today/checkout?cart=HOT911
   
   (Reply STOP to opt out)

2. Create a customer saved search to get all customers with abandoned shopping carts by using criteria that the Shopping Cart sub total is greater than 0. 

   Customers who pay for their orders will have a sub total of zero.

   

3. Group the results by InternalID. This saved search will return all customer recordsthat have abandoned shopping carts (this supports multi-site).

   

   

4. Create an SMS Workflow Config that will use the created SMS template.

   

5. Create a scheduled workflow using the created workflow config and saved search.

   

6. The abandoned cart message will now be automatically sent to customers who haven't finished checking out.