Zoho CRM | Add multiple Sinch MessageMedia accounts/sub-accounts to Zoho CRM

If you have sub accounts in Sinch MessageMedia e.g. for different departments/offices, you can still connect multiple sub accounts to a single Zoho CRM account. Follow the steps for each Sinch MessageMedia account/sub-account you'd like to connect.

Add sub account to Zoho CRM

Generate API credentials

1. Log in to your Sinch MessageMedia account and click on the Account Switcher icon at the top of left-side bar navigation.
2. Click the arrow to display your list of sub-accounts and select the sub-account you want to add to Zoho CRM.
3. From the left-side navigation bar, click on the ⚙️ Settings icon and then on API Settings.

4. Select the API tab, scroll down to HMAC Authentication and click the Create new key button.

   

5. In the pop-up window, provide a descriptive name e.g. 'Zoho CRM API key' and click Create Key.

6. Once your API Credentials have been created, you'll see a confirmation screen with the credential details. Copy the credentials to the clipboard then click Ok.

   Important: Your API credential details are only shown once in the Sinch MessageMedia platform. If you’re not ready to use them right away, be sure to save them in a safe place for future access. If the API credentials are lost, you’ll need to generate a new key and secret.

Add Gateway in Zoho CRM

1. Log in to your Zoho CRM account.
2. From the left-side navigation menu, click on the Marketplace icon.
3. Click on Installed and locate the Sinch SMS for Zoho app.
4. Click on Configure.
5. Click on the Integration/Sync tab.
6. Click on Account Manager.

7. Click on the Add New Gateway button.

   

8. Configure the New Gateway:
   • Gateway Type: Select MESSAGE_MEDIA
   • Description: Enter a suitable name to help identify which Sinch MessageMedia account/sub-account you're connecting

   • Paste Sinch credentials here: Paste the HMAC API credentials from your Sinch MessageMedia account

     

9. Click the Save button.
10. To change and assign the From Numbers to specific users/teams, you'll need to assign each of the Sinch MessageMedia phone numbers.