Before getting started Sinch MessageMedia and Zoho CRM, it's important to understand how character limits can impact message costs, which message types are supported and what setup details to consider to ensure a smooth integration.
Character limits
Message costs are influenced by the number of messages sent, which in turn depends on the number of characters in each message.
In some cases, SMS character limits can vary - particularly when the message includes special characters (Unicode characters) e.g. emojis. These characters reduce the maximum length of each message, which can increase the total number of messages sent.
When sending messages using the Bulk SMS feature, the integration automatically detects any Unicode characters and will show an alert.
When composing and sending messages via Zoho CRM workflows, no alert will be shown if the message contains Unicode characters which may affect the character limit and message count.
Note: Emojis aren’t currently supported in workflow SMS sent or templates used through Zoho (only in 1:1/bulk sending). You can still use other Unicode characters e.g. Chinese characters.
Supported message types
Current supported Message Types include:
- SMS
- MMS
- File attachments
Zoho CRM-specific behaviour
- Sync frequency: Every 24 hours
Data syncing from Zoho CRM into Sinch MessageMedia:
- First Name
- Last Name
- Phone Number