✔ Sinch MessageMedia
× DirectSMS
× MessageNet
× MobiPost
× SMSBroadcast
× SMSCentral
× Streetdata
× WholesaleSMS
By default, when workflows trigger messages, they use the user specified in the Sinch Workflow Preference as the sender. As a result, messages are logged against this user in the communication record, and any replies are mapped back to them.
Alternatively, you can map replies directly to the Sales Rep listed on the customer’s record with the below configuration.
Workflow UI setup
Locate the Parameters section of the Workflow action.
In the FIELD column, add the Use Sales Rep.
Select Yes in the CHECKED column.
Click Add.
Click Save.