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Plan Change

  • Updated

This article explains how to change between Standard Post-paid Plan subscriptions. 

Note - If you are subscribed to a Custom Post-paid Plan and would like to discuss changing it, please reach out to your account manager or submit a request to our support team.

Things to Remember

  • You must be an Admin user 
  • You must subscribed to a Standard Plan
  • You must be signed into your Parent account in order to access the Billing menu and change plans yourself. 
  • Plan changes are normally effective from the 1st of the next calendar month, to confirm the effective date, check the date shown on your plan summary that you will see when you complete your plan change.
  1. In the Menu, click on Settings, then Billing 
  2. Navigate to the Plan tab
  3. Browse and Select the plan you wish to move to
plan upgrade.png

 

  1. Select Update Plan, to confirm the changes, noting the plan effective date  
  2. You're all done! The plan change will be processed, this typically happens within 24 business hours.  If you've not had a confirmation email within 72 business hours, please submit a request with our support team.

 

 

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