A "user" is a profile with access to an account in the messaging hub. A user can be invited to one or more accounts by an account administrator, and can have one of the following roles (click each one to view permissions):
Administrator | Parent Account
Permissions
- Create and manage sub-accounts
- Invite users to their own account and/or sub-accounts
- Manage billing data
- Prepaid top-ups (prepaid accounts)
- Share groups, contacts and templates with sub-accounts
- Report on sub-accounts
- Manage Account Settings
- Manage Email to SMS registrations and settings
- Resubscribe an unsubscribed contact
- Create and manage API keys
- Create Webhooks
- Create automations
Administrator | Sub Account
Permissions
- Create and manage sub-accounts (unless the user only has access to a Level 5 sub-account)
- Invite users to their own account and/or sub-accounts
- Manage Account Settings
- Manage Email to SMS registrations and settings
- Resubscribe an unsubscribed contact
- Create and manage API keys
- Create Webhooks
- Share groups, contacts and templates with sub-accounts
- Report on current account and sub-accounts
Advanced User
Permissions
- Send messages
- Report on account usage
- View inbox at an account level
- Create groups and contacts
- View users
- Create templates
Basic User
Permissions
- Send messages
- View reports (own message data only)
- Cannot export reports
| Note - Users can be added or removed without impacting the account settings, data or sending functionality. It is possible to alter a user's role after they've been added. Read this article to see how. |
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