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To pay your invoices or top up your account, you will need to have a verified payment method configured. This article explains how administrators can add or update credit card details. It outlines the steps for entering and verifying card details, setting a default card, and highlights that the default payment method cannot be deleted unless another is set as default. To learn how to setup automatic payments and use alternative payment methods read this article.
Important: In order to manage payment methods for your account:
- You need account administrator credentials.
- You need to be logged in to the parent account - you can use the account switcher to switch between your parent/ sub accounts.
If you are having issues adding or using a credit card in the platform, you should refer to this article.
Add or update credit cards
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Navigate to Settings > Billing > Add payment methods:
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Select the Credit Card option, then enter your credit card details in the form and click Add Card:
- Next, follow the prompts to verify your identity:
Your new payment details will now appear in the Payment Methods section. You can add multiple cards simply by following the same steps. To select which card is set as default, click on the more options icon (⋮) beside the card and click Set as default.
Important:
- The default payment method can't be deleted.
- If you only have one payment method set up, this is automatically set as the default.
- To delete the default payment method, you'll first need to add or select an alternative payment method to Set as Default, then the option to delete the previous default will be available.