Stay in the loop
This is where you’ll find the latest releases, features, and improvements to the Sinch SMS for Zoho CRM integration. Follow this page to get notified when new updates are live.
Planning to update your app?
We recommend doing this at the start of the week - that way, our support team is ready to help with any questions as you go.
Version 2209 - 21 Dec 2024
Speed improvements
We've sped up the inbox and conversation view (more work in progress).
View all conversations in inbox
We've sped up the inbox and conversation view (more work in progress).
Workflow SMS pooled number support
If you're in New Zealand, Australia or the UK, you can use a pooled number in workflow SMS if you don't have a dedicated number available.
Nested merge fields in workflow SMS
For example, if you're sending an automated SMS linked to the Deals module, you can now include merge fields from the contact.
Quickly raise a support ticket
If you need help, you can now quickly raise a support ticket from the Inbox.
UI polish
We've fixed the alignment and sorting of merge fields and made the "Open in new tab" link more obvious for image attachments.
Bug fixes
-
Automated meeting SMS fixes
Previously the appointment time sometimes used the wrong timezone and you couldn't use #Participants as a merge field -
Bulk SMS number selection
Bulk SMS now picks up all the phone numbers you select (it missed some numbers previously). -
Automated SMS to users
Sending automated SMS to users works correctly now -
Default from number fix for new conversations
In the past, when you'd start a new SMS conversation, it sometimes used an incorrect from number. Now it uses the default from number.
Version 2115 - 24 May 2024
Bulk SMS improvements - filter using custom views
You can now filter via custom views when setting the audience for bulk SMS campaigns. For example, send an SMS campaign to gain traction with hot prospects by selecting your 'Open Leads' custom view. This means more tailored messaging, leading to better engagement.
Small tweaks and bug fixes
- Stability and speed enhancements: we have made a lot of under the hood improvements to speed up the integration and make it more reliable.
Version 2103 - 15 Apr 2024
Advanced "From" number criteria - choose which "From" number to use based on the record's data
If your business operates in multiple locations or has multiple departments, you'll generally want to use different from numbers depending on the location or sending use case. For example, if you have a Dallas office and a New York office, you'd want to always use a Dallas phone number when sending SMS to Dallas contacts and vice versa. Our improved from number criteria feature lets you do just that.
Reassign Conversations in Bulk
The Zoho CRM Inbox now lets you reassign multiple conversations to a new team or agent.
Small tweaks and bug fixes
- Stability and speed enhancements: we have made a lot of under the hood improvements to speed up the integration and make it more reliable.
Version 2029 - 01 Feb 2024
Inbox Boosts - you can now see contextual information before opening an SMS conversation
The Zoho CRM Inbox now displays conversations with information from the record's Business Card (for example, owner and lead source). It also provides clearer filtering options. This means users can see extra context before opening a message, and also easily sort through the list of conversations.
Date format configuration - You can now set your preferred date format for SMS templates
In the past, appointment reminder SMS would sometimes look wrong because they used a default date format that didn't match your business's style. You can now change which date format is used from the Smooth Inbox settings.
Customise sending hours for from numbers
If you have multiple offices in different locations, our default sending hours feature isn't always appropriate. You can now assign a timezone and operating hours for each from number.
Campaign-based drip SMS
Users can build more tailored customer journeys by setting up automated drip SMS campaigns. With the new feature, use replies as a trigger to move customers from one drip SMS sequence to another. For example, if a contact replies to a webinar teaser, they could be automatically moved into a different flow to get the webinar appointment details.
Bulk SMS boosts
You can now notify any selected CRM user of any replies to bulk SMS campaigns. This way, you can make sure the appropriate sales or service representative stays informed. Additionally, users can customise the name of the campaign, meaning easy identification and analysis of performance.
Workflow SMS for meetings, tasks, and call modules
SMS for Zoho CRM now makes it easy to configure automated appointments, task reminders, and missed call follow-ups. Customers can set up workflow rules to automate personalised text messages – boosting productivity and minimising manual work.