HubSpot | Send SMS to associated contacts from a ticket

The Sinch MessageMedia integration for HubSpot tickets lets you send and receive SMS messages directly from a ticket. All messages are automatically logged on the ticket record, giving you and your team full visibility into the conversation - ideal for tickets with multiple stakeholders or when a customer prefers to communicate via SMS.

Send SMS from a ticket

You can easily send SMS messages directly from a ticket to any associated contacts, providing each contact has a valid phone number:

1. From the left-side navigation bar, click on CRM and then Tickets.
2. Click into the specific ticket you want to work on.
3. On the right-side menu, scroll down to the SMS section.

4. Click on the Actions button and then click Send SMS to the contact you want to send an SMS to. 

   

5. Create your message and click Send Now.
6. You can see all the SMS messages you've sent to the associated contact in the ticket Activities tab.