This article guides you through setting up and updating your bank details and credit cards for direct debits and automatic payments. Using automatic payments can help you keep your account current and maintain communication with your contacts. They are especially helpful if you send bulk messages or use automations and workflows, as this can prevent issues with SMS messages not being sent due to missed payments.
Important: In order to manage payment methods for your Hub account:
- You need account administrator credentials.
- You need to be logged in to the parent account - you can use the account switcher in the Hub menu.
- To stop automatic payments you can Contact our support team who will be happy to assist.
Please ensure to update bank details when they change, to ensure payments do not fail.
Set up automatic payments | Credit card
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Navigate to Settings > Billing > Add payment methods:
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Select the Credit Card option, then enter your credit card details in the form and click Add Card:
- Next, follow the prompts to verify your identity:
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Your new payment details will now appear in the Payment Methods section. To switch on automatic payments, click on Pay Invoices Automatically to open the modal, then toggle the switch to On and click the Confirm button:
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Automatic payments should now be activated for your default payment method, you can confirm this by checking that it now says On under Automatic Payment:
Set up automatic payments | Direct Debit (AU & UK only)
Important: Direct debit from a bank account is only available to accounts held in Australia and the United Kingdom, all other regions can only set up automatic payments using a credit card.
Please ensure to update bank details when they change, to ensure payments do not fail.
- Navigate to Settings > Billing > Add payment methods:
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Select the Direct Debit option, then enter your bank account details and click Add Bank Account:
- Next, read through the Direct Debit Mandate Confirmation, then click on Confirm at the bottom to acknowledge that you understand and authorize the direct debit payments.
- Your new payment details will now appear in the Payment Methods section. To switch on automatic payments, click on Pay Invoices Automatically to open the modal, then toggle the switch to On and click the Confirm button:
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Automatic payments should now be activated for your default payment method, you can confirm this by checking that it now says On under Automatic Payment:
Update payment method
- First you will need to add the new payment method following the steps above.
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To nominate your new payment details as the default method of payment, just click on the three dots next to these details and select Set as Default:
Important:
- The default payment method can't be deleted.
- If you only have one payment method set up, this is automatically set as the default.
- To delete the default payment method, you'll first need to add or select an alternative payment method to Set as Default, then the option to delete the previous default will be available.
Manual payments
If you're not set up with automatic payments for your account, you can pay via credit card directly from the billing page, or via bank transfer (EFT payment).
Manual credit card payment
It's super simple to pay via credit card straight from the billing page in the Sinch MessageMedia platform.
- Navigate to Settings > Billing > Invoices. Now locate the invoice and click the Pay Now button and follow the prompts.
Other manual payment methods
You'll find details for all other payment methods (bank transfer / EFT payment / check) at the bottom of each page of your invoice. These are different depending on your account and the location you are in.