Once your ActiveCampaign integration is connected, you can sync your existing ActiveCampaign contact information automatically into your Sinch MessageMedia account.
Contact sync
Contact sync is a one-way automatic sync of contact information from ActiveCampaign to the Sinch MessageMedia platform. This means any names, phone numbers and emails in your ActiveCampaign database will be securely imported into your Sinch MessageMedia account - no manual uploads required.
These contacts are clearly marked as "ACTIVECAMPAIGN" in your contact list to easily distinguish them from contacts added via other sources.
Contact sync occurs in real-time - this pulls in the latest updates from your ActiveCampaign contacts list, including any changes or new entries and reflects them in your Sinch MessageMedia account.
Inbound and outbound messages sent via Sinch MessageMedia will automatically appear on the relevant contact's timeline in ActiveCampaign keeping your messaging history up to date - making it easier to manage conversations and understand your customer journey at a glance.
Set up contact sync during installation
Getting started with contact sync is easy when you first connect your ActiveCampaign account to Sinch MessageMedia.
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From the ActiveCampaign Integration connection screen, check the box to Sync my contacts from ActiveCampaign to Sinch MessageMedia to enable contact syncing.
- Click on Next and complete the steps to activate.
- If you've got a large contact database in ActiveCampaign, you can keep the automatic syncing process efficient by only selecting the lists you plan to use for SMS campaigns. This reduces unnecessary data syncing and the need to consistently sync a high volume of data. To do this, select the checkbox next to the contact lists you want to sync with Sinch MessageMedia.
- Click Sync contacts.
- You'll get a confirmation screen when your ActiveCampaign account has been successfully connected. Depending on the number of contacts to import, you'll be notified as soon as it's complete by email. Click on Done to dismiss the confirmation pop-up.
Enable or modify contact sync for an existing ActiveCampaign connection
Important: If you connected ActiveCampaign to the Sinch MessageMedia platform before September 10 2024, you’ll need to reconnect to enable the new contact sync feature. Please disconnect from Sinch MessageMedia by navigating to the ActiveCampaign tile on the Integrations Page before configuring contact sync during reconnect.
If you've already connected the ActiveCampaign portal to the Sinch MessageMedia platform, you can enable contact sync or update your previously selected contact lists at any time. To do this:
- In the Sinch MessageMedia platform, click on Extensions and then Integrations from the left-side navigation bar.
- Find the ActiveCampaign tile and click See details.
- Click on the Contacts tab.
To enable or modify contact sync:
- Check the box to Sync my contacts from Active Campaign to Sinch Engage to enable contact syncing.
- If you've got a large contact database in ActiveCampaign, you can keep the automatic syncing process efficient by only selecting the lists you plan to use for SMS campaigns. This reduces unnecessary data syncing and the need to consistently sync a high volume of data. To do this, select the checkbox next to the contact lists you want to sync with Sinch MessageMedia.
- Click Update.
Trigger manual contact sync with ActiveCampaign
By default, contact syncing between ActiveCampaign and the Sinch MessageMedia platform happens in real-time. Occasional disruptions can cause delays or failures e.g. network issues or outages. In this case, you have the option to manually trigger a contact sync to ensure your Sinch MessageMedia account stays updated with your ActiveCampaign contacts.
You can view your sync status and trigger a manual sync from:
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New Message screen (Campaign builder)
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All Contacts and Contact Lists screen
When a manual sync is triggered, you’ll receive a notification and email once it’s complete.
Note: You can only trigger one manual sync at a time - once you click on Okay, continue with Manual Syncing in the confirmation pop-up, it'll become unavailable until the manual sync has finished.
Contact sync duplicate handling
You can sync contacts from multiple supported integrations without creating duplicate records. This process keeps your contact data consistent, reduces manual cleanup and supports more accurate segmentation for multichannel messaging.
- Contacts with the same phone number will be merged during sync and tagged with a custom Source label in the Sinch MessageMedia platform under contact properties e.g. "ActiveCampaign", "Klaviyo".
- A single contact can belong to multiple source groups to enable better segmentation e.g. Contact A can be part of both "ActiveCampaign A" and "Klaviyo A” groups.
Phone number country code handling
If a phone number in ActiveCampaign doesn't include an international prefix (e.g. +61, +63, +44), the Sinch MessageMedia platform will automatically attempt to use the Default Sending Country in your Sinch user profile.
To avoid unintentional errors when sending messages:
- All phone numbers in ActiveCampaign include an international country code
- Your Sinch MessageMedia user profile has a Default Sending Country set - if you're sending to contacts across multiple countries, this setting alone won't ensure correct delivery