I'm an EU customer, where is my account data stored? – Sinch MessageMedia

Sinch MessageMedia now hosts a data center in Europe to cater to regional customers' needs. From June 4th 2024, all new customers in the EU region will have their account data stored in the EU data centre in alignment with strict GDPR compliance and regulation.

Depending on the region where your account data is stored, will depend on which instance of the messaging Hub you log into. You can easily switch between the Asia-Pacific (APAC) and Europe (EU) data centers by using the dropdown menu on the Hub's sign in page:

Region Switcher_01.jpg

While the system will remember your previous selection for future logins, you may also want to bookmark the Hub URL relevant to your account:

Sinch MessageMedia APAC - https://hub.messagemedia.com/login
Sinch MessageMedia EU - https://eu.app.sinch.com/login

Note - if you're unsure whether your account is associated with the APAC or EU data centre, please contact your account administrator, or you can submit a request with our support team using the link in the footer below this article.

FAQs

How do I know if I should be using the EU region or the APAC region?

New customers in Europe will automatically use the EU region. Existing customers will continue to use the APAC region unless they opt to migrate. New customers refers to all new EU accounts created on or after June 4th, 2024.

How do I migrate my account data from the APAC data centre to the EU data centre?

If you'd like to migrate your account to the EU data centre, please contact your account manager, or you can submit a request with our support team using the link in the footer below this article.

Will my data be safe and compliant with GDPR?

Yes, data for new customers in Europe will be stored in the EU region, ensuring compliance with GDPR. Existing customers who choose to migrate will also have their data stored in the EU region.

What happens if I encounter issues while logging in?

If you experience any login issues, please verify that you are attempting to log into the correct region (APAC or EU). If the issue persists, please submit a request with our support team using the link in the footer below this article.