Sub-Processor FAQs

You may have seen an email from us previously informing you about updates to our sub-processors being used in our service stack. It's understandable you may have questions, and we've tried to address as many of these as possible below. If you still want more clarity after reading through these responses, just submit a support request and we'll do our best to help you out.

What are Sub-Processors and where can I find out more about them?

A sub-processor is a third-party data processor engaged by a data processor who has or will have access to or process personal data from a data controller.  More information is available by reviewing the information about the EU General Data Protection Regulation

Why are sub-processors used?

Like many technology providers, we use third-party software providers in our technology stack, including to improve our customer experience and service delivery.  Some of the other sub-processors we use include Amazon Web Services, Atlassian Corporation, and Zendesk.  Refer to our sub-processor list for further information on how these sub-processors assist us with providing our services to you.

What processes are in place to ensure my data is safe?

The proposed sub-processors have been through our security assessment process and are subject to data protection obligations.

Do you sell my data to sub-processors?

We don't sell your data to sub-processors or any third parties.  Please refer to our privacy policy for more information.

What happens if I object to these sub-processors being added?

To register an objection, simply log a support request stating your objection. Your objection will then be considered, and we'll let you know if we decide not to proceed with engaging the services of the proposed sub-processors. 

How do I get notified of new Sub-processors coming on board?

There's a subscription function at the bottom of our sub-processor page on the website. Subscribe to the mailing list if you want to receive email notification whenever new sub-processors are on-boarded. 

Do you use sub-processors in Australia?

Our sub-processor list contains the location of where sub-processors are based.

If we use you to send messages from Australia to an Australian number, then is the message content, phone numbers, and related metadata stored only in Australia?

Yes, this is all held within AWS Australia as long as the sender/receiver is remaining in the country.