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2FA (Two-Factor Authentication)

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This article explains:

What is 2FA (Two-Factor Authentication)?

Two-Factor Authentication (2FA) is like a handshake between you and your digital world. It's a two-step process to verify your identity using something you know (like a password) and a device you have (like a mobile phone). Think of it as a double-check, ensuring it’s really you trying to access your accounts.

How does 2FA work?

Once 2FA is turned on for your account, this security policy will be applied to your main account and any sub-accounts that are then created. When you attempt to log in, you will be prompted to enter your verification PIN which is sent to your registered mobile number as an SMS.

The SMS verification PIN is sent from 'MsgMedia' and contains the code needed to log in. Once the code is successfully entered, you are then logged in and are taken to the Dashboard.
 

2fa login.png

 

How to add your phone number to receive 2FA codes

All users on your account must have mobile numbers added to their user profile. 

If you've recently changed your mobile number, or it is missing from your profile, please update it to ensure you receive 2FA verification codes.

Here's how:

  1. Access Your Profile:
     
    • Log in to your account.
       
    • Click on your name at the bottom of the side menu.


       
  2. Edit Mobile Number:
     
    • Click the "Profile" link:


       
    • Add your mobile number to the relevant field:


       
  3. Click Save at the bottom right of the screen to confirm the update.

How to Enable 2FA on Your Account

Follow these steps to set up 2FA on your account:

  1. Go to the login page for your account and enter your credentials.
  2. Once logged in, go to the Settings menu inside the Account section and select the Security tab.
  3. In the Security tab, locate the Two-Factor Authentication option and toggle it on. This step completes the 2FA setup.
2fa on.png

 

Things to Remember

  • 2FA authentication tokens are only valid for 1 hour.
  • The most recently sent 2FA PIN must be entered.
  • 2FA cannot be disabled once it has been configured.

Need Help?

For any questions or issues with setting up or using 2FA, please submit a request with our support team and they can lend a hand.

 

 

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