Sinch Engage now hosts a data center in Europe to cater to regional customers' needs. From June 4th 2024, all new customers in the EU region will have their account data stored in the EU data center in alignment with strict GDPR compliance and regulation.
Important: The region where your account data is stored, will depend on which instance of the Sinch Engage platform you log into. If you're unsure whether your account is associated with the APAC or EU data center, please contact your account administrator, or you can submit a request with our support team.
How do I know if I should be using the EU region or the APAC region?
New customers in Europe will automatically use the EU region. Existing customers will continue to use the APAC region unless they opt to migrate.
Note: New customers refers to all new EU accounts created on or after June 4th, 2024.
Can I migrate my data from the APAC data center to the EU data center?
If you'd like to migrate your account to the EU data center, please contact your account manager, or you can submit a request with our support team.
Will my data be safe and compliant with GDPR?
Yes, data for new customers in Europe will be stored in the EU region, ensuring compliance with GDPR. Existing customers who choose to migrate will also have their data stored in the EU region.