MessageMedia are aware of an increasing number of companies becoming the target of phishing attacks. We at MessageMedia take security seriously and want to help you protect yourself.
If you receive an email claiming to be from MessageMedia that seems suspicious, it may be a phishing email. A phishing email appears to be from a reputable source, but in reality it is sent from an outside party attempting to access your personal information by getting you to open an attachment containing malware or to click on a link that redirects to a potentially dangerous website.
Some phishing emails may even contain a link to a website that looks like messagemedia.com but is not a legitimate site. The website may ask for your username and password or try to install unwanted software on your computer. If you receive a message like this, you should delete it without opening any attachments or clicking any links.
Some ways to spot a scam email
- Does the subject of the email match the content of the email?
- Does it instruct you to click on a link to a sign-in page or open an attachment?
- Does it ask for sensitive information or for you to confirm your identity?
- Does the email have poor grammar and punctuation?
- Does the email come from a domain other than messagemedia.com or solutions.messagemedia.com?
What to do if you receive a scam email with our branding on it or which appears to be from us
- Click “mark as SPAM” in your email inbox
- Delete the fake email from your inbox, sent and trash folder.
If you believe the email was a hoax, please let us know about it by emailing us at email@example.com or call:
- Australia: 1800 155 228
- United States: 1 415 745 3452
- New Zealand: 0800 686 964
- United Kingdom: 0808 234 4874
If you have responded to the email, clicked on the link, provided sensitive financial information, or downloaded any attachments, it’s possible that your security may have been compromised and you should take steps to protect yourself such as changing passwords and contact us immediately.