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How to fill out the Toll-Free Number (TFN) Verification Form

  • Updated

We’ve put together a detailed guide to help you complete your TFN verification application. Just so you know, you can use the form to verify up to five TFNs for a single use case.

However, if you need to verify more than five TFNs, please use this bulk verification template and send it to tfn@messagemedia.com.

Please provide as much detail as possible. This will help get your application approved as quickly as possible.

Not sure what your TFN is? You can find it on your Numbers & Channels page.

If you’d prefer to speak to someone about verifying your TFN, please call our dedicated TFN hotline on +1 (888) 712-6065.

 

Important information about how you obtain consent

To get your TFN verified, you'll need to provide evidence of a compliant opt-in process, i.e., the way you get people’s consent to send them messages.

You can only use a business application to send messages to people who've given their explicit consent to receive those messages from you. This applies to all business messaging, including sending to employees.

If you don’t provide evidence of a compliant opt-in process, your TFN cannot be verified, and you won’t be able to keep sending messages.

If you don’t currently have a compliant opt-in process, you’ll need to create one to submit with this application to get your TFN verified.

 

Here's where you can find the form

The easiest way to fill out the form is via the link in the Hub where we've already filled out some of the important parts for you.

To get started, head to the Hub and review your list of TFNs that need to be verified. If you have an unverified TFN, there will be an alert next to the number in the Number Status column. To fill out the form, just click on the Verify my TFN button on the right and follow the prompts:

Toll-Free

Once the form is submitted correctly, you'll receive a confirmation email. If you’re having trouble logging into the Hub, you can also complete the form on our support site.

 

Here are some tips to fill out the TFN verification form

QUESTION WHAT YOU NEED TO DO
Your details Please share some details about yourself.
First up, who’s completing the form?

This is where you enter your:

  • Name (not your business’ name just yet).
  • Email address (that you use to log into the Hub).
  • Best contact number (in case we need to reach you about this application).
Toll-Free Numbers Please list your TFN, or TFNs if you have more than one.
What’s the TFN you’re completing this verification for? You can find your TFN/s on your Sender IDs page.
Add more TFNs?

Just list these on the form. Remember, additional TFNs on the same application must have the same use-case and opt-in process.

Need to verify more than five TFNs for a single use case? Fill in this bulk verification template and send it to tfn@messagemedia.com for help.
What's the reason you're using more than one TFN?

You must have a legitimate business reason for using multiple TFNs. Legitimate reasons include:

  • Having multiple contact centers.
  • Having multiple store locations.
  • Needing regional coverage.
Business details This is where we need a few specific details about your business.
What’s your business’ name?

Enter the name of the company that’ll be responsible for the content of the message.

This is the name that needs to be on your messages and your ‘HELP’ and ‘STOP’ auto-reply templates.
What’s your business’ current website? Enter your current URL in this field. If you don't have one, please write 'No website.'
What’s your business’ registered address? Enter the address (include city, state, and zip code). If it’s international, please provide the company's local address and include the country.
Is your business a Fortune 500 or 1000 company? Simply answer “yes” or “no” here.
Who’s the main business contact? Enter the main business contact details in this section.
Use case information Please provide specific details about the type of messages you’re sending via your TFN/s.
Approximately how many messages do you send every month via your TFN(s)? This can be an estimate. Use the dropdown menu to select anywhere from 10 to 1,000,000+.
Will the majority of messages be sent to Canadian numbers? Simply answer “yes” or “no” here.
What service is your messaging providing your customers? Select the primary use case that’s the most applicable to your messages. Just make a selection from the dropdown menu.
Please describe your use case in more detail.

This is where you need to describe in specific detail the service your messages are providing to your customers.

  • e.g. “This TFN is being used to send appointment updates (confirmations, reminders, etc.) to clients of a medical clinic.”

  • e.g. “This TFN is being used to send marketing messages (e.g. offering discounts and promotions, providing information about sales and new products) to customers who have opted in to receive such messages from our ecommerce store.”
Will the messages be advertising or promoting a commercial product or service? Simply answer “yes” or “no” here.
Please provide some sample messages.

Please supply 2-5 sample messages, including the company name and opt-out information in each message. e.g. [Insert example here.]

Examples:

  • Happy birthday from [COMPANY], #FirstName#! We’d like to offer you [DISCOUNT] to make your day extra special: [URL]. Ts & Cs apply. 'STOP' to opt out.

  • Hi #FirstName#, you have an appointment at [COMPANY] on #DayMonth# at #Time#. Please reply Y to confirm or call us within 24hrs to reschedule.

  • Dear #GuardianFirstName#, this is to inform you that #StudentFirstName# was marked as absent today. Please reply to confirm or call [PHONE NUMBER] to discuss.
List any URLs that will be included in the text of your messages.

This is important to avoid blocking and filtering.

If you use short trackable links, then you can just put “https://nxt.to”
List any phone numbers that will be included in the text of your messages. This helps prevent blocking and filtering.
Opt-in information This is where you need to show how you get your customers’ consent to send them messages.
Where’s the number advertised? Please share details about where the number is advertised to customers.
Please provide photos and/or screenshots of your advertising. Share one or more screenshots of places where the number is advertised.
How do customers opt-in to receive your messages?

Tell us how customers find out about and opt-in to receive your messages.

Select as many as apply.
How does your POS team ask a customer to opt-in to receive messages? If your customers opt-in at your point of sale (e.g. in store), please provide an example of what your staff might say to invite customers to receive your messages.
What's the URL of the opt-in webpage? If your customers opt-in on a website, please list the URL here.
Please provide a screenshot of the webpage. Share one or more screenshots of the website where users can opt-in to your messaging.
How do customers learn about the text-to-join number and keywords? If your customers opt-in by texting in a keyword, please tell us where they find your number. Plus, share the keyword they need to text to receive your messages.
Please provide a photo or screenshot of where the text-to-join details are published. Upload one or more photos and/or screenshots of where the number and keywords are advertised for your text-to-join opt-in.
Please provide any additional photos and/or screenshots showing how people opt-in to receive your messages.

Provide any more supporting evidence of your opt-in process.

e.g. If you use messaging for 2FA/OTP: Please provide screenshots that show how customers sign up to your service and agree to receive 2FA/OTP texts.

The more evidence you provide, the more likely it is that your application will be processed quickly.
Please provide your signature. Use your mouse to sign in the box, then click the blue checkmark. Hit “Submit” and, voila, you’re done.

 

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