2-Factor Authentication

Your communication within a messaging solution can often include private or sensitive information. If a malicious actor somehow gained access to your credentials your communication channel could be at risk. MessageMedia has a few default security measures in place.

• We encourage strong passwords to be set when people create their accounts, change or reset their passwords.
• When we detect 6 repeated incorrect login attempt we lock the account to prevent brute-force attacks.

MessageMedia also offers two-factor authentication, adding another security layer to the login process, reducing the chances of your account getting hacked. Just knowing and entering your password is not enough since there is a second layer which is usually time-sensitive. This makes the process a whole lot more secure.

Two Factor Authentication is based on two categories of authentication data: something you know (i.e. your password) and something you have (i.e. your phone).

How it works

Once 2FA is turned on for your account, this security policy will be applied to your main account and any sub-accounts that are then created. When you attempt to log in, you will be prompted to enter your verification PIN which is sent to your registered mobile number as an SMS

The SMS verification PIN is sent from 'MsgMedia' and contains the code needed log in. Once the PIN is successfully entered, you are then logged in and are taken to the Dashboard.

Before turning on 2FA 

All users on your account must have mobile numbers added to their user profile. To check, log in to the web portal and select your name on the top-right to go to your profile and ensure you have a mobile number added to your user profile.

How to Enable 2FA on Your Account

Follow these steps to set up 2FA on your account:

1. Go to the login page for your account and enter your credentials.
2. Once logged in, go to the Settings menu inside the Account section and select the Security tab.
3. In the Security tab, locate the Two-Factor Authentication option and toggle it on. This step completes the 2FA setup.

How to Disable 2FA on Your Account

If you no longer wish to use 2FA, you can disable it by following these steps:

1. Use your current login credentials and verification code to access your account.
2. Go to the Settings menu inside the Account section and select the Security tab.
3. Locate the Two-Factor Authentication option and toggle it off. . This step completes turning 2FA off.

Need Help?

For any questions or issues with setting up or using 2FA, please submit a request with our support team and they can lend a hand.

Useful information about 2FA:

• 2FA authentication tokens are only valid for 1 hour.
• The most recently sent 2FA PIN must be entered.
• In the rare event a user tries to log in, but does not have a mobile number on their account, they must first contact MessageMedia Support to get their mobile number added to their profile.
• If users have any issues logging in, such as not receiving the PIN, contact our support team by submitting a request.