2-Factor Authentication

Your communication within a messaging solution can often include private or sensitive information. If a malicious actor somehow gained access to your credentials your communication channel could be at risk. 

MessageMedia has a few default security measures in place:

• We encourage strong passwords to be set when people create their accounts, change or reset their passwords.
• When we detect 6 repeated incorrect login attempt we lock the account to prevent brute-force attacks.

MessageMedia also offers two-factor authentication, adding another security layer to the login process, reducing the chances of your account getting hacked. Just knowing and entering your password is not enough since there is a second layer which is usually time-sensitive. This makes the process a whole lot more secure.

Two Factor Authentication is based on two categories of authentication data: something you know (i.e. your password) and something you have (i.e. your phone).

How it works:

• The MessageMedia team can turn on 2FA for your account. This security policy will be applied to your main account and any sub-accounts that are then created.
• When users attempt to log in, they will be prompted to enter their verification PIN which is sent to their registered mobile number as an SMS
• The SMS verification PIN is sent from 'MsgMedia' and contains the code needed log in.
• Once the PIN is successfully entered, users are then logged in and are taken to the Dashboard.

Before turning on 2FA - what do you need to have:

All users on your account must have mobile numbers added to their user profile. To check, log in to the web portal and select your name on the top-right to go to your profile and ensure you have a mobile number added to your user profile.

Contact MessageMedia to switch on 2FA

The MessageMedia team can turn on 2FA for your account – please submit a request with our support team and they can lend a hand.

Useful information about 2FA:

• 2FA authentication tokens are only valid for 1 hour.
• The most recently sent 2FA PIN must be entered.
• In the rare event a user tries to log in, but does not have a mobile number on their account, they must first contact MessageMedia Support to get their mobile number added to their profile.
• If users have any issues logging in, such as not receiving the PIN, contact our support team by submitting a request.