The Sinch Engage mobile app keeps you connected with customers and your team anywhere you go. This article explains how to install the app and provides a series of FAQ's to help troubleshoot any common issues.
How do I install the app for my phone?
If you're already on your phone, just click on the App Store or Google Play badges below to download.
If you're reading this on your desktop computer, simply scan the QR code below with your iPhone or Android device to download.
Android | Enable Notifications
To enable notifications on Android, navigate to Settings App Notifications
Search for Sinch and activate the toggle
Note - not all Android devices are the same, and your Settings menu may be slightly different.
Once you've enabled notifications at the system level, you can then configure your notifications settings within the app by going to Settings > Notifications.
iOS | Enable Notifications
To enable notifications on iOS, navigate to Settings > Notifications > search for Sinch and activate the toggle for Allow notifications.
Once you've enabled notifications at the system level, you can then configure your notifications settings within the app by going to Settings > Notifications.
FAQs
Who can access the app?
Any Sinch Engage user except the following:
- Users with the Basic role
- Suspended or cancelled accounts
- Accounts that have a user creation limit set to one (Basics plan). To become enabled on the mobile application, you can either purchase an additional seat for your account or upgrade to a higher bundle. To add an additional user, go to the Settings > Users > Add new in the web version and send an invitation after you have paid for the extra seat. Alternatively, you can contact our support team for assistance.
What iOS/Android versions are supported?
- iOS 15,16,17,18, 26
- Android 12,13,14,15, 16
Which devices is the mobile app compatible with?
Currently, just your smartphone. The mobile app isn't optimized for tablets, smartwatches and smart TVs, so using the app on those devices isn't actively supported.
Is it possible to upgrade plans from within the app?
No, please see this article for information about plan changes.
Why aren't I getting push notifications when I receive a message?
If you didn't grant permission for notifications when you first installed the app, you’ll need to enable them manually in your device settings.
Can multiple contacts be messaged from the mobile app?
Yes, we allow for 'bulk' sending on both Android and iOS. Once sent, these messages will be available in your mobile and web inbox for continued conversations. You can send to multiple recipients at once by simply adding a list, multiple existing contacts, or insert multiple new phone numbers into the recipient when composing a message.
Alternatively, use 'Contacts' home screen to quickly initiate a conversation with an individual contact or a list.
What should I do if my application crashes?
First of all, make sure that you have a supported iOS or Android version installed on your device. Check the version of the application on the store and update it to the latest one. If the app still keeps crashing, please let contact support, or through the app by navigating to Settings > Help > Contact Us.
To help us investigate your issue more quickly, please attach a log file. You can generate it by double-tapping the app version number at the bottom of the login screen (if the issue occurs during authorization), or by going to Settings > Help > Version (if the issue happens after you've logged in).
Will I be notified of incoming messages if I send from an integration, for example Salesforce or HubSpot?
Yes, the Sinch Engage Inbox collects all messages, including replies to messages sent using integrations. So if, for example, you send an SMS campaign from HubSpot, you can manage all your campaign replies in the mobile app.
What other functionality is planned for the mobile app?
If you have any suggestions, feel free to contact our mobile app team directly at mobile.developer@sinch.com.