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Zoho CRM | Disable a "From" number

  • Updated
✔ Sinch MessageMedia
× DirectSMS
× MessageNet
× MobiPost
× SMSBroadcast
× SMSCentral
× Streetdata
× WholesaleSMS

If you no longer want to use one of your "From" numbers to send messages, you can disable it without deleting it. This allows you to re-enable the number later if you decide to use it again.

Disable a "From" number

  1. In the Zoho CRM, from the left-side navigation menu, click on the Marketplace module.
  2. Click on the Installed tab.
  3. Locate Sinch SMS for Zoho and click on Configure.
  4. Make sure you're in the Messaging tab.
  5. Click on the From Numbers tab.
  6. Click on the pencil icon in the Actions column to edit a specific number.

  7. Configure the From number settings e.g. toggle the Enable this number option on/off.

    Edit From Number.
  8. Click the Save button to confirm.
  9. Users won't be able to send messages from any "From" numbers aren't enabled.

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