The BigCommerce/MessageMedia integration allows you to send SMS messages from your BigCommerce workflows via your MessageMedia account. The installation process is straightforward and does not require any significant knowledge of coding.
To install the integration:
1. In the MessageMedia web portal, go to Extensions, and then click on the BigCommerce item:
2. Once you have read through the information in the resulting modal and understand the terms and conditions, click Next:
3. Read the information in the next screen carefully.
When sending out abandoned cart recovery messages, you need to ensure that only customers or guests who have opted in receive these messages. There are two ways to ensure your recipients opt in, and they depend on your regional regulations.
- Your region may require you to only send SMS marketing to recipients that have opted in specifically to SMS marketing
- Your region may allow you to send SMS marketing to recipients that have opted in to marketing in general, without the need to specify that it will be SMS marketing particularly
During setup you will be prompted to set up a checkbox at checkout that allows your customers to opt-in to marketing based on either of the two options listed above.
Please note that it is the customer's responsibility to understand the opt-in requirements for their respective region.
Click Next when you are ready to proceed.
4. Select the option that is relevant to your region, then click Next:
5. In order to finalise the connection between MessageMedia and BigCommerce, you need to provide your BigCommerce Store Hash. You will be prompted to do this at the last stage of integrating with MessageMedia.
To find your store hash, login to your BigCommerce store then navigate to Advanced Settings > API Accounts, then click Create API Account and select V2/V3 Token
The store hash is located within the API Path listed. We’ve highlighted the location of the store hash for reference in the image contained within the setup modal:
All you need to do is copy and paste this section of script into the "Enter your Store Hash number" field to connect MessageMedia and BigCommerce.