Zoho CRM | Cancel scheduled messages

Whether you've scheduled a single message or a bulk campaign, you can easily cancel it directly from within Zoho CRM.

Cancel a single scheduled message

To cancel a 1-to-1 message:

1. From the left-side navigation menu, click on the Sinch Inbox and Bulk SMS tab. Make sure you're in the Inbox tab.
2. Click to open the conversation with the scheduled message.

3. Click on the hourglass icon next to the schedule message to cancel.

   

4. In the pop-up window, confirm the action by clicking the I'm sure button.
5. The scheduled message is now cancelled and will disappear from the conversation.

Cancel a specific scheduled bulk campaign

To cancel a specific bulk SMS campaign:

1. From the left-side navigation menu, click on the Campaigns module (under Sales).
2. Click to open the campaign you want to cancel.

3. Click on the Cancel Scheduled Messages button.

   

4. The campaign is now cancelled.

Cancel all scheduled messages

To cancel all scheduled messages:

1. From the left-side navigation menu, click on the Sinch Inbox and Bulk SMS tab. Make sure you're in the Inbox tab.
2. Click on the ⚙️ Settings icon in the top-right corner.

3. In the pop-window, click on the Cancel all scheduled messages button.

   

4. Confirm the action by clicking the I'm sure button.
5. All scheduled messages are now cancelled.