Multichannel messaging is currently in its beta-testing phase, and is available as part of an early access program we're running for customers. If you're keen to give it a try and let us know how it goes, get in touch with us and we'll see about getting the feature added to your account.
To connect your MessageMedia account to your Instagram account, your Instagram account must first be connected to your Facebook business page.
Once you've done this, you can proceed with connecting your MessageMedia account.
Here's the "I know what I'm doing - just give me the basics" version:
And here's the more detailed version:
Log in to your Facebook account that's connected to your business page, ensuring you do so with an admin-level login.
Simultaneously, log in to your MessageMedia account using Admin-level credentials. If you don't have admin-level access, speak to the account administrator to get your access changed to Admin, or for them to log in and complete this process for you. Either way, we suggest asking very nicely.
In the MessageMedia Web Portal, go to the Extensions page where, under the Additional messaging channels section, you should see the Instagram connection object. Click the big blue button that says Log in with Facebook.
You'll get asked to continue to Facebook using the profile you've logged in to. There's also the standard permission stuff for MessageMedia to get access to limited info relating to your Facebook account. If you're happy to continue, click the big blue button:
Next, you'll be asked which Instagram business page you want to connect. Select the desired page by ticking the check box next to it and then click Next:
Ok, so here's where the connected Facebook page comes in to play. You'll get asked which Facebook page you want to use for the connection (as in, the Facebook page that your Instagram account is connected to):
Now, you need to set the permissions for your Instagram page. The required permissions are shown and pre-selected. Just remember, if you don't have these permissions selected, the connection might not work properly, and you won't enjoy yourself as much as you could.
And you're pretty much done - just click OK to close the window and return to the Extensions page:
Once the connection is live, you can test it by scanning a QR code on your mobile to send yourself a message:
Stuff to keep in mind:
- You can set your welcome message in Instagram itself – just follow the steps in this guide:
Messages sent from other portals won't appear in the MessageMedia inbox – but incoming messages still will, so it'll appear as a one-sided conversation.
If you want a "single source of truth" (which is kind of like the whole point here) then ask your team to stop sending messages from Instagram. Do it all from your MessageMedia account once you have this set up.
- Instagram allows for a 24 hour response window for inbound messages. If you don't respond to each inbound message within 24 hours, your ability to write replies will be restricted.