✔ Sinch MessageMedia
× DirectSMS
× MessageNet
× MobiPost
× SMSBroadcast
× SMSCentral
× Streetdata
× WholesaleSMS
Unsolicited inbound messages are messages sent in without prompting i.e. not a reply. The application will attempt to match unsolicited inbound messages to an existing record. However, if no match is found you can define which action you'd like the application to take when an unmatched unsolicited inbound message is received. Unsolicited inbound message settings are managed in a single Sinch - Inbound SMS Configuration record.
Note: Only one Sinch - Inbound SMS Configuration record can be present. If you attempt to create an additional record, the application will throw an error.
Configure unsolicited inbound message action
To configure an unsolicited inbound message action:
- Navigate to the configuration record by using the Global Search bar and searching for Page: Sinch - Inbound SMS Configuration.
On the existing Sinch - Inbound SMS Configuration record listed, click Edit.
- Configure which action the application should take when an unsolicited inbound message is received:
- CUSTOMER NOT FOUND SITUATION: Defines what action the application will take when an unsolicited inbound message is received.
- Send Email To Email Address - set EMAIL ADDRESS field
- Send Email To Employee - set EMPLOYEE field
- Create A New Customer
- Create A New Lead
- Create A New Prospect
- Email to Sales Rep
- EMPLOYEE: Define the recipient of the notification email if the Send Email to Employee action is selected.
- EMAIL ADDRESS: Define the recipient of the notification email if the Send Email to Email Address action is selected.
- DEFAULT SUBSIDIARY: A required field when creating any Customer, Prospect or Lead record.
- DEFAULT NUMBER FORMAT: Defines the format the phone number of the inbound message will be stored as.
- CUSTOMER NOT FOUND SITUATION: Defines what action the application will take when an unsolicited inbound message is received.
- Click Save.