Dedicated Numbers

Dedicated numbers (also known as a virtual or static number) are an ideal way to create familiarity and loyalty among your recipients. Using a dedicated number means that all of your messages will come from the same number, which your recipients can save so they know who's messaging them. Dedicated numbers are available for outbound, or inbound - they can also start a conversation by sending an SMS to your dedicated number.

If you've had dedicated number functionality enabled on your account, you can easily choose your own dedicated number straight from the Numbers & Channels page in the Hub.

1. In the menu, click on Settings  

2. Select Numbers.

3. Select the Active tab 

4. In the Dedicated numbers section, click on Add a number

In the resulting modal, configure the following:

A) Give your number a nickname for easy reference.
B) Select the desired country and area code (if applicable) to display a list of available numbers.
C) Choose the number you want by clicking the radio button in the Select column - click the arrow button to scroll through the available numbers.
D) Click on Add dedicated number to have your selected number added to you account.

Once your dedicated number is activated, you can select it on an ad-hoc basis when sending a new message by selecting the option from the Sender ID list in the New Message window:

You can also update the default sender ID so that all future messages will be sent from your Dedicated Number - this article can show you how.