✔ Sinch MessageMedia
✔ DirectSMS
✔ MessageNet
✔ MobiPost
× SMSBroadcast
✔ SMSCentral
✔ Streetdata
✔ WholesaleSMS
Conversations in the Inbox are sorted into Open, Unread, or Closed, with Open as the default. You can also filter by assignment - All, Me, Unassigned, or Teammate - or search by contact details like name or phone number. These tools make it easier to stay organized and resolve conversations faster.
Conversation status
Open, Closed, and Unread
- Open conversations are active and ongoing. By default, all conversations remain open—whether you've read them or not—until you manually close them.
- Unread conversations are open conversations that you haven’t viewed yet.
- Closed conversations are those you’ve resolved and marked as closed.
Assignment status
Use these filters to view conversations based on their assignment:
- All – Includes all conversations, whether unassigned or assigned to you or a teammate.
- Me – Shows conversations assigned to you. This is where you'll spend most of your time.
- Unassigned – Displays conversations that haven't been assigned yet.
- Teammate – A dropdown filter that lets you view conversations assigned to a specific teammate.
Contact filter
Filter conversations by name or phone number using this dropdown. Simply click it and type in the name or number you want to find.