The Sinch MessageMedia Hub offers a streamlined approach to contact management through its automated integration with Mailjet. This two-way sync ensures your Hub contacts are always up to date with the latest information from your Mailjet contacts (email, first name, last name, phone number) - and vice versa.
Upon initial connection, names and phone numbers are automatically retrieved and designated with a “MAILJET” tag for clear differentiation. This process operates continuously, refreshing your Hub data every 24 hours to reflect any changes made within your Mailjet contacts or lists.
Configure Contact Sync during Installation
How to configure Contact Sync when you first install and set up the integration
1. In the menu, click on Extensions, then select Integrations.
2. Find the Mailjet tile and click on Install:
3. You'll need to get your Mailjet account's API key and Secret Key to connect. Press Click here to get the API key and Secret Key from your Mailjet account. Follow this guide for get more details on how to do it. Enter your API Key and then enter your Secret Key. Click on the Connect button.
5. After you've successfully connected your accounts, you need to select your preferred consent option:
| Important - the correct Opt-In Consent option will depend on regional regulations, and it is the customer's (i.e. your) responsibility to understand the opt-in requirements for their respective region. |
A) Confirmation notification - this option syncs your selected contacts across as subscribed by default and will send the following confirmation message to alert each contact and provide an opt-out option:
"You are subscribed to receive messages from Company Name. Reply STOP to cancel."
B) Double Opt In - this option only syncs a contact after they've provided explicit consent by replying YES to the following confirmation message:
"Reply Y or Yes to confirm that you want to receive SMS messages from Company Name."
| Note - Each confirmation message sent will incur a cost of 1 credit per contact. |
C) None – if your regional legislation allows, you can automatically opt-in your contacts using Inferred (or Implied) Consent. This option syncs your selected contacts across without sending a confirmation message.
6. Click Next.
7. Select the checkbox next to which contact lists you'll be using for SMS campaigns - only the contact lists you select will be synced, see below note.Then click Next.
| Note - To keep the syncing process as efficient as possible, the Sinch MessageMedia Hub allows you to isolate which groups you'll be using for SMS campaigns. This is particularly beneficial in mitigating the need to consistently sync a high volume of data if you have a large contact database in Mailjet. |
8. Use the dropdown menus to map the correct Mailjet fields and click Sync Contacts to finish:
You'll get a notification alerting you when the connection is up and running, just click on Done and you're good to go as soon as the contact sync is complete:
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Enable / Modify Contact Sync
How to enable or modify Contact Sync for an existing Mailjet connection
1. In the menu, click on Extensions, then select Integrations.
2. Find the Mailjet tile, and click on View/Modify Integration:
3. Select the checkbox next to which contact lists you want to change, and then click Next.
| Note - To keep the syncing process as efficient as possible, the Sinch MessageMedia Hub allows you to isolate which groups you'll be using for SMS campaigns. This is particularly beneficial in mitigating the need to consistently sync a high volume of data if you have a large contact database in Mailjet. |
4. Use the dropdown menus to map the correct Mailjet fields and click Sync Contacts to finish:
You'll get a notification alerting you when the connection is up and running, just click on Done and you're good to go as soon as the contact sync is complete.
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Manually Trigger Contact Sync
How to manually trigger Contact Sync
Because automatic contact sync only occurs every 24 hours, on occasion you may need to manually trigger contact sync with Mailjet. This might be because you want to send an SMS campaign using contact information that was updated in Mailjet after the most recent sync with the Sinch MessageMedia Hub.
In the spirit of keeping things super simple, there are two different locations where you can see your sync status and trigger a manual sync;
1. In the Campaign builder:
2. In Contacts & groups:
Whenever you trigger a manual sync, you'll get an alert:
You can only trigger one manual sync at a time, so once you click on Okay, continue with Manual Syncing, it'll become unavailable until the manual sync has finished.
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