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  1. MessageMedia
  2. Dynamics App Support
  3. FAQ's

FAQ's

  • I already have a flow set up to create an SMS record, but the message isn't sending. How do I set this up?
  • I use Customer Journeys in the Dynamics Marketing app, can I include SMS as a part of a Customer Journey?
  • How will SMS for Dynamics decide which country to send a message to?
  • Will Dynamics show all my SMS messages, even if I send them from the Web Portal, Email to SMS or through Power Automate or another API?
  • SMS for Dynamics - What do I do if I want recipients to be able to opt out?
  • Can I send a message using a shortened URL in SMS for Dynamics?
  • SMS for Dynamics - If a mobile number is stored against multiple entities, where will the SMS be stored?
  • Why do I need the ‘SMS for Dynamics Service user’?
  • Where do we go to install the SMS for Dynamics integration?
  • How long should we expect the installation of the SMS for Dynamics app to take from AppSource?
  • How do we install the SMS for Dynamics solution to an on-prem CRM?
  • SMS for Dynamics - How can authentication be ruled out as a cause of a sending issue?
  • SMS for Dynamics - I can send SMS but I can’t receive SMS?
  • SMS for Dynamics - SMS Timestamps seem to be out?
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