Skip to main content
MessageMedia Help Center home page
Submit a request Service status ↗ Developer Portal ↗ Log in ↗
Sign in
  1. MessageMedia
  2. FAQs
  3. Account Management FAQs

Account Management FAQs

  • What are the benefits of using Sub-Accounts?
  • What is the difference between a sub-account and a user?
  • How do I deactivate a sub-account?
  • How do I reset my password?
  • How do I change my email address?
  • We share credentials across team members. Can we change to individual users?
  • Can I upgrade a User on a Sub-Account to an Admin on the Parent account?
  • Can I still report on a sub-account that I deactivate?
  • How do I tidy up my account structure?
  • I can't login to my account (login credentials failed)
  • How do I cancel my MessageMedia account?
MessageMedia
Support
  • support@messagemedia.com
Call us
  • Australia: 1800 155 228
  • New Zealand: 0800 686 964
  • United States: 1-866-751-8337
  • UK: 0808 234 8246