Mercury SMS Support

Getting Started

• What is Mercury SMS?
• Very important stuff you need to know when using Mercury SMS for Salesforce
• Mercury SMS - Downloadable User Guide

Installation

• "Package Mercury Install failed" error fix
• Mercury SMS - Installation Instructions
• Mercury SMS - Assigning Licenses

Setup & Configuration

• Mercury SMS - Setup & Configuration Overview
• Mercury SMS Setup - Step 1: Start a Free MessageMedia Trial
• Mercury SMS Setup - Step 2: Connect your MessageMedia Account
• Mercury SMS Setup - Step 3: Configure a Force.com Site
• Mercury SMS Setup - Step 4: Create a Token
• Mercury SMS Setup - Step 5: Generate Webhook URL

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Using Mercury SMS

• Mercury SMS - SMS Inbox
• Mercury SMS - Message Feed
• Mercury SMS - Inbound Message Overview
• Mercury SMS - Outbound Message Overview
• Mercury SMS - Creating SMS Templates
• Mercury SMS - Sending Individual SMS Messages

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Keyword Actions

• Mercury SMS - Keywords Overview
• Mercury SMS - Lead Keyword Action
• Mercury SMS - Case Keyword Action
• Mercury SMS - Campaign Member Keyword Action
• Mercury SMS - Field Update Keyword Action
• Mercury SMS - Field Update Types

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Additional Features

• Mercury SMS - Using Mercury SMS from other Salesforce Apps
• Mercury SMS - Delivery Status Notifications
• Mercury SMS - Assigning a Default Account to Users
• Mercury SMS - Viewing / Reporting on Messages
• Mercury SMS - Message Character Length & Credits
• Mercury SMS - Message Cloaking

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FAQs

• Mercury SMS - How do TFN Verification requirements affect my trial experience?
• I get an error message when trying to send SMS
• Can I use Mercury SMS through the Salesforce mobile app?
• What happens when I receive an unsolicited SMS?

How-To Videos

• Mercury SMS - Training videos to help you wrap your head around all things Mercury SMS

Release Notes

• Mercury SMS - 2023 Product Updates & Release Notes
• Mercury SMS - 2022 Product Updates & Release Notes