Mercury SMS Support

Getting Started

• What is Mercury SMS?
• Quick Start Guide
• Downloadable User Guide

Installation

• Installation Instructions
• Assign Licenses

Setup & Configuration

• Setup and configuration page overview
• Step 1: Request a MessageMedia trial
• Step 2: Configure a Force.com site
• Step 3: Connect your MessageMedia account
• Step 4: Create a token
• Step 5: Generate Webhook URL

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Using Mercury SMS

• Creating SMS Templates
• Outbound SMS Overview
• Sending individual SMS messages
• Sending bulk SMS to campaign members
• Sending bulk SMS to list views
• Sending bulk SMS to opportunity contact roles

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Keyword Actions

• Keywords overview
• Lead keyword action
• Campaign member keyword action
• Case keyword action
• Field update keyword action
• Field update - field types

See all 7 articles

Additional Features

• Mercury SMS - Viewing / reporting on messages
• Message character length & credits
• Message cloaking
• Assigning default account to users
• SMS Opt-out
• Delivery status notifications

Training Videos

• How-to videos to help you get to grips with Mercury SMS

Release Notes

• Product update release notes