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  1. MessageMedia
  2. FAQs

FAQs

Feeling stuck? You're not alone, browse through our most commonly asked questions.

Click on each article title to open

Sending & Receiving FAQs

  • What is the Character limit of an SMS message?
  • Why can't I edit a contact?
  • How do I send MMS (picture) messages?
  • How do I create a message signature?
  • How do I stop my email signature or disclaimer being sent in my messages when sending via email to SMS?
  • How do I set an SMS limit?
See all 19 articles

Mobile Landing Page FAQs

  • Landing Page is not displaying correctly (Chambly, Grandby)
  • Personalisation fields not being picked up in the Landing Page when I upload a CSV of recipients

Account FAQs

  • What are the benefits of using Sub-Accounts?
  • What is the difference between a sub-account and a user?
  • How do I deactivate a sub-account?
  • How do I reset my password?
  • How do I change my email address?
  • We share credentials across team members. Can we change to individual users?
See all 11 articles

Automation FAQs

  • What are the changes to the MessageMedia API?

Reporting FAQs

  • Can I check messages sent to a specific mobile number?
  • How do I download a report of my message logs?
  • What is the difference between outbound messages and units used?
  • How far back does reporting go?

Invoicing FAQs

  • Where can I find my subscription package information?
  • How many non-included SMS messages did I send?
  • When is my payment due?
  • How much am I due to pay?
  • What are the MessageMedia bank details?
  • Where can I see my previous payments or credit notes?
See all 9 articles
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