At Sinch MessageMedia, we have support available to you 24/7. Our variety of support plans are tailored to meet your needs, including your preferred contact methods and response times, and you can reach our team via live chat or by submitting a support ticket.
The chart below outlines our various support plans tailored to meet your needs. By default, all customers are enrolled in our "Standard" tier support package. However, for a more personalised and enhanced support experience, we offer several upgrade options. To upgrade your support plan, simply choose the plan that best aligns with your needs and contact our team to get started.
| Price per month ($AUD) | Free | $50 | $500 | $1000 | |
| First response time | Urgent Priority | 4 hours | 2 hours | 2 hours | 1 hours |
| High Priority | 6 hours | 4 hours | 4 hours | 2 hours | |
| Normal Priority | 8 hours | 8 hours | 8 hours | 4 hours | |
| Status notifications | ✅ | ✅ | ✅ | ✅ | |
| Chat support | 24/7 | 24/7 | 24/7 | 24/7 | |
| Support site - “submit a ticket” | 24/7 | 24/7 | 24/7 | 24/7 | |
| Inbound email support | ❌ | 24/7 | 24/7 | 24/7 | |
| Request a call back | ❌ | 24/7 | 24/7 | 24/7 | |
| Inbound phone call support | ❌ | ❌ | 24/7 | 24/7 | |
| Support Summary | Chat and support tickets only | Chat/support tickets + inbound email + request call back | All channels | All channels | |
Not sure how to contact the Support Team? | Click Here
If you need to contact our support team, you have two easy options:
- Chat Support - you can access the chat support function directly from the messaging Hub by clicking on your profile at the bottom of the menu, then clicking on Chat with support:
- Submit a Support Ticket - you can create a support ticket from any page on the support site simply scrolling to the very top of the page, then clicking on Contact Support | submit a request:
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