✔ Sinch MessageMedia
✔ DirectSMS
✔ MessageNet
✔ MobiPost
✔ SMSBroadcast
✔ SMSCentral
✔ Streetdata
✔ WholesaleSMS
This article provides an overview of the range of support plans that we offer, each designed to cater to your specific needs and requirements. We understand that every business and organization has unique challenges and goals, which is why we have developed a variety of options to ensure that you receive the most effective assistance possible.
We're here to support you around the clock, 24/7. All customers start with our Standard tier support package by default. If you're looking for a more tailored and enhanced support experience, we have several upgrade options available.
To upgrade your support plan simply log into the Sinch MessageMedia platform, navigate to the Help Menu, then under Manage support plan click on the name of your plan to be taken to the plan management screen:
Available support plans
Important
- Pricing at the top of this table is in $USD; see the bottom of the table for other currencies.
- Inbound phone call support for Gold and Platinum customers can only be provided in English, we can offer local language support via chat, email and support tickets
| Support Plans | Standard | Silver | Gold | Platinum | |
| Price per month ($USD) | Free | $35 | $350 | $700 | |
| First response time | Urgent Priority | 4 hours | 2 hours | 2 hours | 1 hours |
| High Priority | 6 hours | 4 hours | 4 hours | 2 hours | |
| Normal Priority | 8 hours | 8 hours | 8 hours | 4 hours | |
| Status notifications | ✅ | ✅ | ✅ | ✅ | |
| Chat support | 24/7 | 24/7 | 24/7 | 24/7 | |
| Support site - “submit a ticket” | 24/7 | 24/7 | 24/7 | 24/7 | |
| Inbound email support | ❌ | 24/7 | 24/7 | 24/7 | |
| Request a call back | ❌ | 24/7 | 24/7 | 24/7 | |
| Inbound phone call support | ❌ | ❌ | 24/7 | 24/7 | |
| Support Summary | Chat and support tickets only | Chat/support tickets + inbound email + request call back | All channels | All channels | |
| Regional Pricing | |||||
| Price per month ($AUD) | Free | $50 | $500 | $1000 | |
| Price per month ($NZD) | Free | $55 | $550 | $1000 | |
| Price per month (£GBP) | Free | £25 | £250 | £600 | |
| Price per month (€EUR) | Free | €30 | €300 | €600 | |