Migrating to the new Shopify integration – Sinch MessageMedia

Sinch MessageMedia has a new and improved Shopify integration.

We are officially shutting off our legacy integration (you should have received an email from us notifying you of this. The shut down of your legacy connection will take place 30 days after you received that email).

Switch over to our new integration now and enjoy new features, better performance, and fewer restrictions.

Step one below outlines how to turn off our legacy integration that you're currently using to send SMS with Shopify.

Step two runs through how to install our new integration.

Step One | Switch off the old Shopify Integration

Turn off the old integration so you can switch to the new one

All you need to do is uninstall the current integration and install our new Sinch MessageMedia app. If you have some credits remaining on your account, make sure you make the most of it before you switch over!

Once you’ve used up all your pre-paid credits, you can start to turn off the current Shopify Sinch MessageMedia integration:

A) Go to the home page of the app and find the meatball menu at the top right

B) Click uninstall and follow the prompts to uninstall the integration

Great! Now you're ready to set up our newest and best Shopify integration, continue to step two.

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Step Two | Switch on the new Shopify Integration

Turn on the new integration!

Start by visiting the Shopify App Marketplace and searching for "Sinch MessageMedia SMS", then select the Sinch MessageMedia SMS app from the list:

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Next, click on the Install call to action:

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You'll be given the option to either create a new MessageMedia free trial account, or connect an existing account. For this article we'll follow the free trial option.

Once you've clicked on the button to start a free trial, you'll be prompted to enter your contact information into the resulting form:

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Note that when you create a new trial account, you'll be given a balance of 25 free credits to help get you started.

Follow the prompts to verify your mobile number.

Once you've done that, you will land on a modal in the Sinch MessageMedia portal, prompting you to connect.

You can connect in three simple steps:

Choose which SMS Consent method is right for you.
Insert your original Shopify store domain in the mystore.myshopify.com format - remembering to exclude 'https://' and any other formatting from the URL.
Keep Sync my contacts from Shopify to Sinch MessageMedia to ensure the best integrated experience.
Finally, click Connect!

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Congratulations! You are now ready to start adding SMS to your Shopify experience!