You can now download the Sinch MessageMedia App via the Apple Store or on Google Play.
How do I install the app for my phone?
It's super easy to download the mobile app.
If you're already on your phone, just click on the App Store or Google Play badges below to download.
If you're reading this on your desktop computer, simply scan the QR code below with your iPhone or Android device to download.
Why install the app?
- Never miss another message with real-time push notifications.
- Read, search, and reply to all your business SMS conversations from the shared team inbox.
- Assign conversations to teammates and get notified when a conversation is assigned to you.
- Quickly view contact details and start business texting with existing customers.
- Easily switch between subaccounts, so you can monitor all your customer messaging across multiple staff and locations.
- Choose the Sender ID from which to send your messages, and use your account templates to message faster.
- Launch campaigns to the existing contact lists.
Stay connected with your customers and team anytime, anywhere.
FAQs
Who can access the app?
Any Sinch MessageMedia user except the following:
- Users with the Basic role
- Trial accounts
- Suspended or cancelled accounts
- Accounts that have a user creation limit set to one (Basics plan)
What iOS/Android versions are supported?
- iOS 15,16,17,18
- Android 12,13,14,15
What devices is the mobile app compatible with?
Currently, just your smartphone. The mobile app isn't optimised for tablets, smartwatches and smart TVs, so using the app on those devices isn't actively supported.
Can new customers register for a free trial via the app?
No, the mobile app is intended only for current Sinch MessageMedia customers. Using a standard web browser, you can register for our free trial here.
Is it possible to upgrade plans from within the app?
No, to upgrade your account please contact our Support team.
Why aren't I getting push notifications when I receive a message?
If you didn't grant permission for notifications when you first installed the app, you’ll need to enable them manually in your device settings.
Android | Enable Notifications
To enable notifications on Android, navigate to Settings App Notifications
Search for Sinch MessageMedia and activate the toggle
| Note - not all Android devices are the same, and your Settings menu may be slightly different. |
Once you've enabled notifications at the system level, you can then configure your notifications settings within the app by going to Settings Notifications.
iOS | Enable Notifications
To enable notifications on iOS, navigate to Settings Notifications
Search for Sinch MessageMedia and activate the toggle for Allow notifications.
Once you've enabled notifications at the system level, you can then configure your notifications settings within the app by going to Settings Notifications.
Can multiple contacts be messaged from the mobile app?
Yes, we allow for 'bulk' sending on both Android and iOS. Once sent, these messages will be available in your mobile and web inbox for continued conversations. You can send to multiple recipients at once by simply adding a list, multiple existing contacts, or insert multiple new phone numbers into the recipient when composing a message.
Alternatively, use 'Contacts' home screen to quickly initiate a conversation with an individual contact or a list.
What should I do if my application crashes?
First of all, make sure that you have a supported iOS or Android version installed on your device. Check the version of the application on the store and update it to the latest one. If the app still keeps crashing, please let us know by lodging a ticket here, or through the app by navigating to Settings Help
Contact Us.
To help us investigate your issue more quickly, please attach a log file. You can generate it by double-tapping the app version number at the bottom of the login screen (if the issue occurs during authorization), or by going to 'Settings -> Help -> Version' (if the issue happens after you've logged in).
Will I be notified of incoming messages if I send from an integration, for example Salesforce or HubSpot?
Yes, the Sinch MessageMedia Inbox collects all messages, including replies to messages sent using integrations. So if, for example, you send an SMS campaign from HubSpot, you can manage all your campaign replies in the mobile app.
What other functionality is planned for the mobile app?
If you have any suggestions, feel free to contact our mobile app team directly at mobile.developer@sinch.com.
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