|What's New | October 19, 2023
⭐️ Brand new: Inbox mobile app
The wait is over! Manage your business conversations on the go with our brand new mobile app. Take your inbox with you, tap in, and work on the go. Features include a shared team inbox and customisable push notifications so you never miss a message again. Click here to learn more or to download the app.
Manage connected devices
Along with the launch of the mobile app, users can now see and manage the list of devices that are signed into the Hub. This gives you the security of being able to remotely log out of a lost device, and can be accessed via the 'Connected devices' tab on your Profile page.
|What's New | October 10, 2023
HubSpot | Configure email notifications for replies
Never miss a customer reply! HubSpot users can now configure automatic email notifications for when a customer responds to a message.
|What's New | October 1, 2023
Zoho | More tailored customer journeys with drip SMS
Users can build more tailored customer journeys by setting up automated drip SMS campaigns. With the new feature, replies can be used as a trigger to move customers from one drip SMS sequence to another. For example, if a contact replies to a webinar teaser they could be automatically moved into a different flow to receive webinar appointment details.
|What's New | September 29, 2023
HubSpot | Integration expanded to Service Hub
Elevate your customer support experience with our expansion into Service Hub. Send messages from a HubSpot ticket, or include SMS/MMS in your ticket-based workflows. All messages are logged on the ticket and contact record, giving other teams full visibility of communications. Engage with your customers and keep tickets moving – without the grunt work. Learn more.
Zoho | See contact data in message previews
The Zoho CRM Inbox now displays conversations with information from the record's Business Card (for example, owner and lead source), and provides clearer filtering options. This means SMS for Zoho CRM users can see extra context before opening a message, and so more easily sort through the list of conversations.
Zoho | Configure date format
Zoho users can now set your preferred date format for SMS templates to align with regional preferences, and avoid confusing and costly date format errors.
Zoho | Configure sending hours for each 'from number'
You can now specify days of the week and specific hours for sending SMS from Zoho CRM based on each 'from number,' making it easier to manage sending to different time zones. Contact our support team to get set up.
|What's New | September 15, 2023
Chatbox to SMS widget | More number formats accepted
We've updated the Chatbox to SMS widget so it accepts more number formats, and will now recognise when a number is entered with or without a country code.
|What's New | August 15, 2023
Shopify | Powerful new Shopify integration
Looking to smash your Black Friday Cyber Monday ecommerce sales targets? Sinch MessageMedia SMS is our completely revamped native SMS integration for Shopify users, built directly into our core Hub platform. Now Shopify users can benefit from all the features and functionality that our core Hub platform has to offer:
Recover abandoned carts and drive conversions with automated reminders.
Segment your customers by their shopping behavior and send enticing offers via bulk campaigns.
Know how to maximize your revenue with a reporting dashboard, and make informed decisions that drive your business forward.
Turn social followers into customers with Instagram and Facebook automations.
Why not give it a try? It's free to install here.
|What's New | August 5, 2023
Track your SMS usage on the Dashboard
Keep an eye on your Dashboard, because over the next few months we'll be rolling out a new module that will show your SMS usage. This will make it easier for you to see how much of your included credits you've used each month, and know exactly when you've hit your limit and will start to be charged extra.
|What's New | July 26, 2023
NetSuite | Unicode alerts
For NetSuite users, we've added a Unicode highlight toggle across Single and Batch SMS screens. It highlights any Unicode characters (such as emojis), so you’ll see the ones that impact your message’s character limit. Learn more.
NetSuite | Refreshed screens for Single and Batch SMS
To align with the experience in the NetSuite Conversations window, we've refreshed our Single and Batch SMS screens. The update includes a new-look preview screen that updates in real-time when you start typing in the compose message window. Learn more.
|What's New | July 19, 2023
Zoho | Cancel scheduled SMS
Zoho users can now cancel scheduled single SMS and campaigns. Improve your control and confidence when sending SMS campaigns, with peace of mind that you can still make changes and correct errors after scheduling. Learn how here.
Zoho | Send an SMS from the Tasks Module
Now you can send messages seamlessly from Zoho's Tasks module via the 'Send Smooth Message' button. This means you can save time with efficient communication when managing your tasks. Learn how here.
|What's New | July 5, 2023
Branded short link previews | small tweak
Branded short link previews now show correctly across the Inbox, Detailed Reports and New Campaign.
Shopify | Sync contacts with the Hub
Shopify users can now sync contacts directly between the Sinch MessageMedia Hub and Shopify. No more manual exporting and importing! Learn more.
HubSpot | Sales Executive notifications
Any Sales Hub user can now select themselves as the sender when crafting 1:1 messages, to make sure they're notified (by email) when customers respond. Perfect for when you're not the deal owner but still want to stay across responses in real-time.
|What's New | June 28, 2023
Brand new look for the Hub!
As part of our rebrand to Sinch MessageMedia, our messaging Hub has a fresh new look. It includes a new logo, fonts, colours, and a redesigned left-hand navigation. While all the functionality remains the same, the new look creates extra screen space for more exciting features in the future.
|What's New | June 12, 2023
Include contact names when exporting Detailed Reports
When exporting Detailed Reports, users can now include details of the Contact Name of the message recipient.
Salesforce | Unicode alerts
Unicode (emojis and other special characters) reduces the number of characters you can send per SMS. New alerts on Salesforce's conversation screens notify you instantly about Unicode characters affecting your character limit. Learn more.
Salesforce | Enable Short Trackable Links
Salesforce users can now switch on Short Trackable Links to reduce URLs to 22 characters. This feature also enables reporting on SMS link engagement, providing vital analytics for optimizing messaging and campaigns. Learn more.
|What's New | May 25, 2023
NetSuite | Unicode alerts
Unicode (emojis and other special characters) reduces the number of characters you can send per SMS. New alerts on NetSuite’s conversation screens notify you instantly about Unicode characters affecting your character limit. Learn more.
HubSpot | Enhanced integration with Sales Hub deals
HubSpot users can now view all deal-related messages and message the customers directly from the Sales Hub deal record. Learn more.
|What's New | May 16, 2023
Improved Main Menu Architecture
After extensive research (with over 700 users - true story), we've made some changes to the main menu to make it more intuitive to get around. See the full list of changes here.
New look Power-Ups and Numbers & Channels pages
|What's New | May 8, 2023
Add Chatbox to SMS enquiry to a Contact Group
You can now configure the Chatbox to SMS website widget so that enquiring customers are automatically added to a Contact Group.
HubSpot | Improved reporting for link clicks & opt-outs
HubSpot users can now more easily report on SMS link clicks and opt-outs, directly within HubSpot. Learn more.
|What's New | April 5, 2023
Zoho | Build workflows faster
With the new guided setup, users of our Zoho integration can quickly create SMS automations without needing to manually build workflows from scratch. Learn how here.
Zoho | Faster, improved inbox experience
With a faster loading interface, Zoho users can now reply to conversations and connect with customers in real-time. You can also now use templates, schedule messages and create tasks directly from the inbox.
Zoho | Sync contacts with the Hub
With the new contact sync, Zoho users can automatically sync their customer list to the Sinch MessageMedia Hub, so you can broadcast campaigns to much larger audiences, as well as use other Hub features with your contact list. Learn how to sync.
|What's New | March 29, 2023
Salesforce | Updated sending experience
Whether sending a single SMS or a bulk campaign, Salesforce users will now enjoy a consistent UI experience.
Salesforce | See the delivery status in the message feed
SMS delivery status is now shown in the message feed so users can easily tell if an SMS has failed, and follow up with another method of communication. Learn more.
NetSuite | Choose a sender ID for workflows and more
NetSuite users can now specify a specific Sender ID for a workflow - learn how. You can also now select your Sender ID in the Conversations, Single SMS and Batch SMS views.
|What's New | March 6, 2023
Microsoft Dynamics | Select a sender ID
Microsoft Dynamics users can now choose the Sender ID to send messages from, allowing different departments to keep their messaging separate. Set up additional Sender IDs.
Zoho | Now available for professional & vertical editions of Zoho CRMs
If you're using Zoho professional or vertical CRMs, you can now use Sinch MessageMedia webhooks to send automated and conversational SMS from within your CRM. Learn more.
|What's New | February 23, 2023
Read receipts for Social Channels
Social channel users can now see in the inbox conversation thread when a message has been read by your customer, as well as report on 'Read' status in Detailed Reports. Connect your social channels here.
BigCommerce | Inferred consent opt-in
BigCommerce users can now add contacts with an 'inferred consent' opt-in, so you can easily build lists in regions where explicit consent is not required for some messaging use-cases. Learn more.
HubSpot | Generate an 'SMS delivery failed' list
HubSpot users can now see at a glance a list of customers for whom SMS delivery failed, and take action to reach out to the customer another way. Set up the report.