Zoho CRM | 2023 Product Updates & Release Notes – Sinch MessageMedia

Current Version

1932

Release Notification
7th July 2023

Release Notification | 07 JULY 2023

Here's an overview of everything that's included in this update:

Cancel Scheduled SMS - you can now cancel scheduled messages before they're sent.
Whether you need to cancel a scheduled 1:1 message, a specific campaign, or all your scheduled messages, you can get it sorted in a couple of easy steps. This is super helpful if you realise there was a typo in the message or if there's a change in plans. Check out this article for more details.
Sending SMS from the Tasks Module - we've added the Smooth Message popup to the Task Module.
Just like the Leads Module, it’s now possible to send an SMS from the Tasks Module using the phone number of a linked contact or lead. Check out the updated SMS for Zoho | Sending Messages article for more details.

More Smooth Messenger Inbox Upgrades:
- - Magnified Message Details - now when you hover over the timestamp and from/to numbers below a message, the text size will increase so it's easier to read.
  - Expandable Message Composer - when you're writing a long message, you can now increase the size of the message composition window to see the entire message.

Resolved the issue that was causing scheduled messages to display in the Needs Reply tab despite the message recipient not yet replying - the Needs Reply section in the inbox should now function as expected.
Resolved the issue where the incorrect default From number was being used - the correct default From number should now be used when sending messages.
In some instances, merge fields weren't displaying properly in the edit template screen - this has been corrected.
Adjusted the display size to remove the additional scrollbar that appears on smaller screens.

Release Notification | 04 April 2023

Here's an overview of everything that's included in this update:

Enhanced Workflow UI - effortlessly configure workflow SMS.
Our new “Send Smooth SMS (MessageMedia)” action enables you to set up workflow rules and automate SMS without any guesswork. Now you have all the configuration options you need to set up a workflow and start creating efficiencies through automated SMS, today. For more on how to send automated messages, read this article.
Contact Sync with the Hub - now you can message more than 5,000 contacts at once.
Need to send a campaign to more than 5,000 contacts at one time? Well, now you can, by sending bulk SMS campaigns from the MessageMedia Hub with the new “Contact Sync feature.” To get started, read this article.
Speed up SMS - connect with your customers faster than ever using Smooth Inbox.
With a faster loading interface, you can now reply to conversations and connect instantly when using the Smooth Inbox. No need to wait-out loading lags – messaging conversations can now take place in real-time.
Productive Inbox - use templates and schedule messages without opening a pop-up.
Previously, you needed to use the ‘Send Smooth Message’ pop-up to send templated messages or schedule messages to send at a later time. Now you can achieve this straight from the conversation view and inbox, enabling more rapid replies. You can now also add tasks directly from the inbox view – handy if you need to take further action to follow up on an SMS inquiry. To learn more, read this article.