The SMS Message object has both an "Owner Id" and "Owner" field.
- Owner Id (mercury_Owner_Id__c) - records the sending user on outgoing messages and the original sending user on related replies.
- Owner (OwnerId) - records the user that created the SMS Message record. For outgoing messages, this is the sending user. For incoming messages, this is usually a system user (i.e. Automated Process).
Example
If Salesforce user Charlie Goodwin sends a message to a lead, Rosa Martinez, and she replies, the fields would be set like this:
| Outgoing Message | Inbound Reply | ||
| From | Charlie Goodwin | From | Rosa Martinez |
| To | Rosa Martinez | To | Charlie Goodwin |
|
Owner Id |
Charlie Goodwin | Owner ID | Charlie Goodwin |
| Owner | Charlie Goodwin | Owner | Automated Process |
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