HubSpot | Using Active Lists to track Delivery Failures

Tracking delivery failures can help you maintain a clean and up-to-date contact list. You can easily see this information at a glance by creating an Active List to see any messages from a previous SMS campaign that failed to get delivered.

1. Go to Contacts then Lists, and click on Create list:

2. Give your Contact-based list a name - let's call it Delivery Failures - live list:

3. Click Next.

4. Add a new filter and select SMS for HubSpot as the category:

5. From the filter list, select SMS for HubSpot: Sent properties:

6. From the property list, select Delivery Status:

7. Configure the filter parameters to is equal to any of, then enter the status of failed to reflect a failed message:

8. Save your list and you're done - easy.

Now when a message fails to deliver, the associated contact's name will appear in this active list for your review.

You can also utilise other delivery statuses. Your available options are:

• Delivered - The message was successfully delivered to the intended recipients
• Rejected - the message was passed to our messaging gateway but was rejected before sending to the phone carrier (typically due to opt-outs or account limits)
• Failed - the message was been passed to the gateway, but the recipient's carrier did not acknowledge the successful delivery of the message to the end recipient

For more information on message statuses click here.