If you have multiple Sender IDs (Numbers or Alpha tags where supported) on your Sinch MessageMedia account used for Workflows, they will be pulled into NetSuite during sync events.
- Scheduled Sync - a scheduled script runs every day at 1 AM for each relevant time zone (AEDT, NZDT, GMT, or PDT).
- Automatic Sync - NetSuite will automatically sync with the Hub during any upgrade, and at the time of installation.
- Manual Sync - there's a Sync Sender ID button (under MessageMedia SMS > Preferences > MessageMedia - Preferences) that you can use at any time to perform a manual sync.
Your number will display as configured in your MessageMedia account, so either:
- Dedicated Number and the label - which is the phone number and the name the phone number has in the Hub.
- Just the dedicated number.
- An Alpha Tag (excluding USA, CA, and NZ)
Once the senderIDs are synced to your account, you can use them for Workflow initiated messages. If you only have one number, then the application will default to send from that number.
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Note - if you delete a Sender ID in the Hub, any NetSuite workflows specifically using that Sender ID will fail to trigger and will result in an error message and no record of the transaction. |