Check out these release notes to keep on top of all the latest improvements and additions to the SMS for NetSuite app. We’ll keep adding to this list with every release, so follow this page to be notified whenever we add something new.
Current Version
5.4.1
Release Notification
1st June 2023
All 2023 Release Notes:
Version - 5.4.1
Release Notification | 01 June 2023
Here's an overview of everything that's included in this update:
Small Tweaks & Bug Fixes
- Remedied inconsistent scheduling for recurring Batch SMS due to daylight savings time - only customers outside of the US were impacted.
- Resolved where the SMS preview in the conversations window was displaying HTML characters.
- Extra tweaks to the size of the conversations window when opened - the bottom edge of the window is now properly displaying within the boundary of the browser window
Version - 5.4.0
Release Notification | 23 May 2023
Here's an overview of everything that's included in this update:
New Features
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Unicode in the Conversations Window - No more bill shock! Now you can clearly see when you're using Unicode as part of your message.
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We’ve introduced a warning when you’ve included Unicode characters in your message.
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There's also an easy-to-use toggle switch that highlights any Unicode characters, so you know exactly where they are if you want to remove them to keep your SMS costs down.
Important Note - The cost of messaging depends on how many messages are sent, and the number of messages sent is influenced by how many characters are used to write them. Learn more about character limits here. -
As part of the update to include the Unicode alerts, there's also a new separate button for Scheduling your message. Don’t worry, it’s only a small cosmetic tweak, the function still operates the same.
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Small Tweaks & Bug Fixes
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Adjusted the size of the conversations window when opened, removing the need to scroll across.
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Resolved the issue where scheduling a message would intermittently change the date format.
Version - 5.3.0
Release Notification | 28 March 2023
Here's an overview of everything that's included in this update:
Small Tweaks & Bug Fixes
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Sender IDs in the Conversations window are now displaying the sending number and name label, consistent with Single and Batch SMS.
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Alpha Tags (Business Name) and their grouping label have been removed from the Sender ID field in Single and Batch SMS for USA, CA, and NZ ONLY, consistent with the Conversations window.
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Fixed Batch SMS Scheduling
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- We've updated the code for processing the recipient list of a scheduled batch message. The recipient list is now processed at the specified sending date and time, instead of once daily.
- Deployment scripts for scheduled and recurring messages have been improved. They now run hourly, instead of a single daily deployment. This will greatly improve the accuracy of the message sending time.
Please Note - the new process flow will not apply to existing Recurring Batch SMS jobs. You'll need to disable the recurring batch job and create a new one. This article can show you how.
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Version - 5.2.0
Release Notification | 28 February 2023
Here's an overview of everything that's included in this update:
New Features
- Sender IDs in Workflows
We've taken the ability to select a Sender ID when sending SMS from NetSuite, and levelled up by also giving you the ability to specify a Sender ID for a workflow. Any Sender IDs you have in the MessageMedia Hub will be added to NetSuite when the integration is installed or updated. If you'd like to view a list of your Sender IDs in NetSuite, you can:-
- Go to MessageMedia SMS > Preferences > MessageMedia Preferences
- Click on New MessageMedia - Preferences button, or click on Edit | View next to the current preferences record.
- Then select the Workflow Sender IDs tab:
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- You can also find a list of your Sender IDs by going to:
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Go to Customization > Lists, Records, & Fields > Record Types
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Locate the record for MessageMedia – Workflow Sender ID
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Then click on List:
- This will show you all your Sender IDs that have been set up in the Hub:
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FAQs
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How often are Sender IDs synced?
Scheduled - there's a scheduled script that runs every day at 1 AM for each relevant time zone (AEDT, NZDT, GMT, or PDT).
Automatic - NetSuite will automatically sync with the Hub during any upgrade, and at the time of installation.
Manually - there's a Sync Sender ID button (under MessageMedia SMS > Preferences > MessageMedia - Preferences) that you can use at any time to perform a manual sync. -
I’m not seeing an updated Sender ID list. What should I do?
NetSuite pages don’t automatically refresh, you'll need to either refresh your browser or switch between the sub-tabs (e.g. Notes and Workflow Sender IDs). -
If I already have workflows set up but haven’t set up Sender ID, will my workflow be impacted?
No, these workflows will work as before and use the default number already set up. -
What if I delete a Sender ID from my Hub account?
If you delete a Sender ID in the Hub, any NetSuite workflows specifically using that Sender ID will fail to trigger and will result in an error message and no record of the transaction. When the two platforms are synced, the deleted Sender ID will appear in red with a cross next to it, and the status will be updated to Deleted. This means you'll have to edit your workflow to include an active Sender ID - you can learn how to do that here.
If the Sender ID isn't assigned to any workflows, the deleted Sender ID will just be removed from NetSuite during the next sync event. -
If I'm a new customer and have no API credentials, when will I see my Sender IDs?
You won't be able to see your Sender IDs until you set up your API credentials.
Note - only Sender IDs assigned to workflows are listed in your NetSuite preferences. For Batch SMS, Single SMS, and Conversations retrieve your Sender IDs when you click the Sender ID dropdown menu. Check out the Release Notification for Version 5.1.0 below for more information.
Small Tweaks & Bug Fixes
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Sender IDs are now searchable in the Conversations window (currently not searchable in Single and Batch SMS).
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In the Conversations window, Alpha Tags (Business Name) and their grouping label have been removed from the Sender ID field for USA, CA, and NZ ONLY.
- Removed the ability to click the "Send" button twice, meaning there's no chance of accidentally doubling your SMS bill
Version - 5.1.0
Release Notification | 19 January 2023
Here's an overview of everything that's included in this update:
New Features
- Sender IDs
Now you have the ability to select a Sender ID when sending Single SMS, Batch SMS, and from Conversations. The Sender ID will be pulled from the MessageMedia Hub, and it will be displayed as a phone number and label:
This label can be changed from the MessageMedia Hub - you can learn more about configuring Sender IDs here.
When sending any message - Single SMS, Batch SMS, and Conversations - the Sender ID will be saved in the generic SMS record:
FAQs
- What does the Sender ID look like?
It'll be the same phone number and name in the Hub. - Can you update the name within NetSuite?
No, not at this stage. - What happens if there is no Sender ID?
Messaging will behave as it did before, whereby the MessageMedia Hub chooses the default Sender ID. - Will there be a Sender ID selected by default in single SMS, batch SMS, conversations, and workflows, or does the customer need to select it?
The default Sender ID that would be selected is the default Sender ID that was set in their Hub account, but if using a shared number the default will be left blank. - Do I need to configure anything to set up Sender ID?
No need to configure a thing, the integration just pulls the number you have directly from the Hub. As long as the Sender IDs in your MessageMedia account are verified, you're good to go. - What happens with individual API credentials that are set up in NetSuite?
The hierarchy to retrieving the API credential is: Individual, then global. If there's an individual API credential for that user, we'll use that to retrieve the sender list. - Is Sender ID a required field in Batch SMS and if not does it just select the default?
It’s not required. it will just use whatever is selected on the drop-down. -
Is there a page where a list will show all Sender IDs or is it just a drop-down when I go to select Sender ID?
For single SMS, Batch and conversations we pull these numbers directly from the MessageMedia Hub, we do not save it to NetSuite, you can only see the list through the dropdown or on their hub account - Does that mean with single SMS, batch SMS, and conversations, there's a call to the hub every time a message is sent?
Every time the customer opens the window to write a message, we will call the Sender ID list.
Small Tweaks & Bug Fixes
- You can now create a recurring batch SMS when your saved search has zero recipients.
- When a Batch SMS is finished (with or without error), its status has been updated to Finished or Recurring rather than Stuck in Queued.
- Removal of line break at the beginning and end of messages that was occurring for some Batch SMS – line breaks appeared only on some phones, depending on the messages app that the phone was using.
- Improved error logging for Batch SMS.
- Phone number validation improvement:
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- Have resolved where some US Customers have recipient phone numbers in a format that starts with 64 (e.g. 646-658-7370). The platform would then recognize that number as an invalid international phone number, so the script takes the default country code preference (usually US) so that it knows to add a +1 and the message is successfully sent to +1 646-658-7370.
- Originally the validation would occur at the first step and validate that number as a valid New Zealand number (e.g. +646-658-7370).
- We have now changed the flow so that the script validates the number with the default preference in the first step using the MessageMedia preference or recipient address to determine that a +1 needed to be added.
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- Removal of the “is recurring active” checkbox under Recurring Options as this is managed under Recurring SMS Job.