Release Notification | 23 October 2023

Here's an overview of everything that's included in this update:

Small Tweaks & Bug Fixes

• Batch SMS Improvements - this update brings enhancements to the Batch SMS sending, resulting in a processing speed increase of up to 40% more messages sent for the same time period.

Release Notification | 21 August 2023

Here's an overview of everything that's included in this update:

Small Tweaks & Bug Fixes

• Expandable Message Composer - when you're writing a long message in Conversations, you can now increase the size of the message composition window to see the entire message:
  
• Resolved Batch SMS scenario where a saved search with 0 recipients is allowed to send.
• Resolved Bug affecting customers who have customised set ups where the Conversations Button had been added to non standard records. The correct SMS button is now showing for the specific record.

Release Notification | 24 July 2023

Here's an overview of everything that's included in this update:

New Features

• Single & Batch SMS UI Refresh - in the spirit of consistency, we've levelled up our Single and Batch SMS screen to align with the experience in the Conversations Window. The refresh includes:

  • • The same handy Unicode alert when special characters are detected in your message.
    • The same easy-to-use toggle switch to highlight Unicode characters so you know exactly where to find them if you want to remove them to keep your SMS costs down - learn more about Unicode and character limits here.
    • New separate Send and Schedule buttons  - again, this is just a cosmetic tweak, the function will remain the same - conveniently now located on the message composition page, removing the need to navigate to another tab.
    • We've introduced the new-look preview screen that updates in real-time when you start typing in the compose message window.
      

      

      

FAQ

• Why is my SMS button missing?
  If you find that the SMS button is missing from activities and records after updating to the latest version of the SMS for NetSuite app, there's an easy fix to retrieve it - this article can show you how.

Release Notification | 16 July 2023

Here's an overview of everything that's included in this update:

Small Tweaks & Bug Fixes

• The ampersand symbol now displays correctly when sending from the conversations window.

• Sender IDs that are set for a workflow are now properly recognised.

• When sending Batch SMS to recipients from a saved search that includes the field type "invoice", message deployment is successful and send receipts are created.

Release Notification | 23 May 2023

Here's an overview of everything that's included in this update:

New Features

• Unicode in the Conversations Window - No more bill shock! Now you can clearly see when you're using Unicode as part of your message.

  • • We’ve introduced a warning when you’ve included Unicode characters in your message.

    • There's also an easy-to-use toggle switch that highlights any Unicode characters, so you know exactly where they are if you want to remove them to keep your SMS costs down.

      

      Important - The cost of messaging depends on how many messages are sent, and the number of messages sent is influenced by how many characters are used to write them. Learn more about character limits here.

    • As part of the update to include the Unicode alerts, there's also a new separate button for Scheduling your message. Don’t worry, it’s only a small cosmetic tweak, the function still operates the same.

      

Small Tweaks & Bug Fixes

• Adjusted the size of the conversations window when opened, removing the need to scroll across.

• Resolved the issue where scheduling a message would intermittently change the date format.

Release Notification | 28 March 2023

Here's an overview of everything that's included in this update:

Small Tweaks & Bug Fixes

• Sender IDs in the Conversations window are now displaying the sending number and name label, consistent with Single and Batch SMS.

• Alpha Tags (Business Name) and their grouping label have been removed from the Sender ID field in Single and Batch SMS for USA, CA, and NZ ONLY, consistent with the Conversations window.

• Fixed Batch SMS Scheduling

  • • We've updated the code for processing the recipient list of a scheduled batch message. The recipient list is now processed at the specified sending date and time, instead of once daily.
    • Deployment scripts for scheduled and recurring messages have been improved. They now run hourly, instead of a single daily deployment. This will greatly improve the accuracy of the message sending time.
      

      Note - the new process flow will not apply to existing Recurring Batch SMS jobs. You'll need to disable the recurring batch job and create a new one. This article can show you how.

Release Notification | 28 February 2023

Here's an overview of everything that's included in this update:

New Features

• Sender IDs in Workflows
  We've taken the ability to select a Sender ID when sending SMS from NetSuite, and levelled up by also giving you the ability to specify a Sender ID for a workflow. Any Sender IDs you have in the MessageMedia Hub will be added to NetSuite when the integration is installed or updated. If you'd like to view a list of your Sender IDs in NetSuite, you can:
  • • Go to MessageMedia SMS > Preferences > MessageMedia Preferences
    • Click on New MessageMedia - Preferences button, or click on Edit | View next to the current preferences record.
    • Then select the Workflow Sender IDs tab:

• You can also find a list of your Sender IDs by going to:

  • • Go to Customization > Lists, Records, & Fields > Record Types

    • Locate the record for MessageMedia – Workflow Sender ID

    • Then click on List:
      

    • This will show you all your Sender IDs that have been set up in the Hub:
      

FAQs

• How often are Sender IDs synced?
  Scheduled - there's a scheduled script that runs every day at 1 AM for each relevant time zone (AEDT, NZDT, GMT, or PDT).
  Automatic - NetSuite will automatically sync with the Hub during any upgrade, and at the time of installation.
  Manually - there's a Sync Sender ID button (under MessageMedia SMS > Preferences > MessageMedia - Preferences) that you can use at any time to perform a manual sync.

• I’m not seeing an updated Sender ID list. What should I do?
  NetSuite pages don’t automatically refresh, you'll need to either refresh your browser or switch between the sub-tabs (e.g. Notes and Workflow Sender IDs).
  

• If I already have workflows set up but haven’t set up Sender ID, will my workflow be impacted?
  No, these workflows will work as before and use the default number already set up.

• What if I delete a Sender ID from my Hub account?
  If you delete a Sender ID in the Hub, any NetSuite workflows specifically using that Sender ID will fail to trigger and will result in an error message and no record of the transaction. When the two platforms are synced, the deleted Sender ID will appear in red with a cross next to it, and the status will be updated to Deleted. This means you'll have to edit your workflow to include an active Sender ID - you can learn how to do that here.
  
  If the Sender ID isn't assigned to any workflows, the deleted Sender ID will just be removed from NetSuite during the next sync event.
  

• If I'm a new customer and have no API credentials, when will I see my Sender IDs?
  You won't be able to see your Sender IDs until you set up your API credentials.
  

  Note - only Sender IDs assigned to workflows are listed in your NetSuite preferences. For Batch SMS, Single SMS, and Conversations retrieve your Sender IDs when you click the Sender ID dropdown menu. Check out the Release Notification for Version 5.1.0 below for more information.

Small Tweaks & Bug Fixes

• Sender IDs are now searchable in the Conversations window (currently not searchable in Single and Batch SMS).

• In the Conversations window, Alpha Tags (Business Name) and their grouping label have been removed from the Sender ID field for USA, CA, and NZ ONLY.

• Removed the ability to click the "Send" button twice, meaning there's no chance of accidentally doubling your SMS bill