It's been another busy month here at MessageMedia, as our development team works tirelessly to pump out all the things.
Here's what we've got for you this month:
Remember how in August we beefed-up the Inbox feature set? Well, we've beefed it up even more in September with the addition of team inbox features. This means that for eligible accounts (e.g. those on a Conversations plan or higher), it's now possible to assign conversations to users, as well as view conversation ownership history. There's also a team typing indicator so you can see if someone else is in the process of responding to a message so you don't accidentally double-up on your responses.
It's all in this video below - check it out!
Did you know that people who use visuals like emojis in their messaging are 1.59 times more likely to say they have ‘great conversations’ than those who don’t?
So, to help you have great conversations with your customers, we've added an emoji selector to the inbox message composer. Be careful though, because apparently 🙂 may no longer mean what it used to...
Remember - using emojis will convert your message to unicode format, which has a different number of characters per message.
MultiChannel Messaging - Early Access
We've been beavering away at an exciting solution that enables you to manage messages across multiple channels like Facebook, Instagram, and WhatsApp, through your MessageMedia inbox. Now, not that we're trying to tease you or anything, but it's not ready yet - so you'll have to wait a while longer before you can get your hands on it. That said, we're running an early access program for customers who want to help us with the testing. If that sounds like fun, you can sign up here.