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How to connect Facebook to your Hub account

  • Updated

Early access to multichannel messaging is currently available in the Hub on all SInch MessageMedia accounts. To get started, simply connect your first channel by following the steps below.

During Early Access you can have unlimited conversations over Facebook Messenger, for free. If you've got a Facebook page for your business, it's easy to connect it to your Sinch MessageMedia account. Then you can send and receive messages from Facebook Messenger via the Hub inbox. 

Here's what you'll need before you can get started:

  • A Facebook account
  • A Facebook business page linked to your account
  • A MessageMedia account (don't have one of these? Get one here)

Here's the "I know what I'm doing, just give me the basics" version:

1. Log in to your Facebook and Hub accounts

2. Go to Settings > Numbers & Channels in the Hub

3. Click "Connect" in the box that has the Facebook Messenger logo in it

4. Follow the prompts

5. Check the Inbox for Facebook Messenger messages

And here's the detailed version:

First up, make sure you're logged in to your Facebook account with an admin-level login. Done that? Great - let's move on.

Next, log in to your Sinch MessageMedia account - again, with admin-level access. You don't have to be on the Parent account to set up this connection, so long as you're an admin on whichever account you want to use. All good so far? Awesome - keep going.

In the Hub menu, click on the  Menu  icon and select Numbers & Channels.

Then select the Active tab and click the Connect option for Facebook Messenger.

How

Note - If you've already got other channels connected, you'll need to click the Add new channel button which will appear.

You'll get asked to continue to Facebook using the profile you've logged in to. There's also the standard permission stuff for MessageMedia to get access to limited info relating to your Facebook account. If you're happy to continue, click the big blue button:

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Next you need to choose which business page you want to connect with by ticking the check box that appears next to it. Whichever business pages you've got linked to your Facebook account will appear in a list to choose from:

Screen_Shot_2022-07-12_at_11.42.33_am.png

In the next step, make sure all the required permissions are ticked. This is really important because if you don't give MessageMedia the right access, the connection won't work properly and you're really not going to have a good time with it.

Screen_Shot_2022-07-12_at_12.55.08_pm.png

Aaaaand you're done! 

Screen_Shot_2022-07-12_at_12.58.35_pm.png

You'll see an active status, and under the "Actions" menu (three dots) on the right, the option to disconnect if you decide you no longer want to have the accounts connected:

How

Things to Remember

  • You can set your welcome message in Facebook itself – just follow the steps in this guide.

  • Messages sent from other portals won't appear in the MessageMedia inbox – but incoming messages still will, so it will appear as a one-sided conversation.

  • If you want a "single source of truth" (which is kind of like the whole point here) then ask your team to stop sending messages from Facebook. Do it all from your MessageMedia account once you have this set up.

  • Facebook allows for a 24 hour response window for inbound messages. If you don't respond to each inbound message within 24 hours, your ability to write replies will be restricted.

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