Multichannel messaging is currently in its beta-testing phase, and is available as part of an early access program we're running for customers. If you're keen to give it a try and let us know how it goes, get in touch with us and we'll see about getting the feature added to your account.
If you've got a Facebook page for your business, it's easy to connect it to your MessageMedia account. Then you can send and receive messages from Facebook Messenger via the MessageMedia inbox.
Here's what you'll need before you can get started:
- A Facebook account
- A Facebook business page linked to your account
- A MessageMedia account (don't have one of these? Get one here)
Here's the "I know what I'm doing - just give me the basics" version:
And here's the detailed version:
First up, make sure you're logged in to your Facebook account with an admin-level login. Done that? Great - let's move on.
Next, log in to your MessageMedia account - again, with admin-level access. You don't have to be on the Parent account to set up this connection, so long as you're an admin on whichever account you want to use. All good so far? Awesome - keep going.
In the MessageMedia web portal, go to the Extensions page and look for the section called Add additional channels, where you'll see the option to connect a Facebook account. Click on the big blue button that says Log in With Facebook:
You'll get asked to continue to Facebook using the profile you've logged in to. There's also the standard permission stuff for MessageMedia to get access to limited info relating to your Facebook account. If you're happy to continue, click the big blue button:
Next you need to choose which business page you want to connect with by ticking the check box that appears next to it. Whichever business pages you've got linked to your Facebook account will appear in a list to choose from:
In the next step, make sure all the required permissions are ticked. This is really important because if you don't give MessageMedia the right access, the connection won't work properly and you're really not going to have a good time with it.
Aaaaand you're done!
Well, almost. The item on the Extensions page might show a Pending status while the two systems talk to each other in the back end and sort their stuff out:
But once they've done that, you'll see an active status, and the option to disconnect if you decide you no longer want to have the accounts connected:
Stuff to keep in mind:
- You can set your welcome message in Facebook itself – just follow the steps in this guide: https://www.facebook.com/help/1698046970464236
Messages sent from other portals won't appear in the MessageMedia inbox – but incoming messages still will, so it will appear as a one-sided conversation.
If you want a "single source of truth" (which is kind of like the whole point here) then ask your team to stop sending messages from Facebook. Do it all from your MessageMedia account once you have this set up.
- Facebook allows for a 24 hour response window for inbound messages. If you don't respond to each inbound message within 24 hours, your ability to write replies will be restricted.