It's possible to change or allocate who can use "From" Numbers. Assigning a from number to a single user or specific team is useful if you have multiple numbers available and you want to create a consistent point of contact with an area of your business, e.g. customer support or accounts.
Follow these easy steps to learn how:
- Available to everyone - this is exactly as it states, all users can send an SMS from this number and is the default option.
- Available to a team - this is where you could allocate a number to a specific team of users, for example your accounts department if you wanted to send invoice reminders to your customers.
- Available to a single user - again, this one is exactly as it states: one number, one user.
Assign a from number to a team
1. Use the dropdown box to select Available to a team:
2. After you select that option, you'll see a new dropdown box appear underneath called Team, where you can select the team you want to assign the number to:
3. Once you've assigned the number to a team, you can add a description so when you're looking through your list of numbers, you can see at a glance where you've allocated the number.
Remember to also check the box next to Enable this number, otherwise the users in the assigned team won't be able to use it!
4. Click Save and you're done.
Assign a from number to a single user
1. Use the dropdown box to select Available to a single user:
2. After you select that option, you'll notice a new dropdown box appear underneath called User, where you can choose which user you'd like to allocate the number to:
3. Once you've assigned the number to a user, you can add a description so when you're looking through your list of numbers, you can see at a glance where you've allocated the number.
Remember to also check the box next to Enable this number, otherwise the assigned user won't be able to use it:
